AVP – Independent Channel Operations and Strategic Solutions – Remote

Symetra is seeking an AVP, Independent Channel Operations and Strategic Solutions to join our team!

In this role, you will be responsible for shaping and improving the end-to-end experience for Symetra's Independent Broker Dealer (IBD) channel. You will partner across Distribution, Operations, Product, Technology, Compliance, and other functions to identify opportunities, solve business challenges, and drive strategic initiatives that improve advisor experience, operational effectiveness, and business results. You will combine strategy, operations, and cross-functional leadership to ensure channel priorities are clearly defined, effectively executed, and aligned with organizational goals.

Strategy & Business Leadership

• Lead the strategy and evolution of the Independent Broker Dealer channel experience.
• Partner with senior leaders to identify priorities, improve operational performance, and enhance ease of doing business.
• Use customer, advisor, operational, and business insights to identify opportunities and recommend solutions.
• Influence strategic roadmaps and ensure channel needs are represented in business and technology initiatives.
• Provide thought leadership and drive execution of high-impact, cross-functional programs.

Cross-Functional Partnership

• Collaborate with internal partners to prioritize initiatives and improve outcomes.
• Balance customer experience, operational efficiency, risk management, and business objectives when making recommendations.
• Lead stakeholder discussions, facilitate alignment, and drive accountability for results.
• Monitor progress and communicate priorities, risks, and opportunities to

People Leadership

• Lead, coach, and develop high-performing leaders and teams.
• Foster an inclusive, collaborative, and results-oriented culture.
• Support talent development, succession planning, and workforce planning.
• Encourage innovation, continuous learning, and process improvement.

Operational Excellence

• Drive initiatives that improve service, efficiency, scalability, and advisor satisfaction.
• Ensure operational processes align with business objectives, risk standards, and regulatory requirements.
• Support audit, compliance, and governance activities as needed.
• Manage budgets and resources to support strategic priorities and organizational goals.

“We're big enough to make an impact on the country, but small enough to care and know who you are and what you're contributing to the organization. All new ideas are welcome!” - Stephanie

F., VP Customer Service & Operations

“I truly believe there's something for everyone  matter what your passion is, if you enjoy being part of something bigger than yourself and want to make a meaningful difference, this is the place for you. We're more than just an insurance company--we're a community with purpose.” - Joanne S., AVP Compliance

Benefits and Perks

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Salary Range: $141,600-$236,000 plus eligibility for annual bonus program and long-term incentive plan

• 15+ years of experience in financial services, insurance, wealth management, distribution operations, customer experience, product operations, or related fields.
• Experience leading complex, cross-functional initiatives and influencing executive-level stakeholders.
• Strong understanding of Independent Broker Dealer distribution or similar advisor-focused distribution models.
• Demonstrated success improving customer, advisor, or operational experiences through strategic initiatives.
• Skilled at using data, customer feedback, and business insights to prioritize work and drive decisions.
• Proven ability to translate…