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Senior Process & AI Improvement Lead (Hybrid
Remote / Online - Candidates ideally in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-08-21
Richmond, Henrico County, Virginia, 23214, USA
Listing for:
Capital One National Association
Full Time, Remote/Work from Home
position Listed on 2026-08-21
Job specializations:
-
Business
Business Analyst
Job Description & How to Apply Below
Capital One is seeking a Senior Associate Process Manager in the Customer Protection space. This hybrid role is based in Virginia with a mix of office and remote work, focused on documenting processes, reporting metrics (Tableau), and leading cross-functional initiatives to improve customer and agent servicing experiences.
The ideal candidate will have 1+ year of process management experience, proficiency with Google Suite or Microsoft Office, and a track record of driving process improvements
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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