Billing Specialist

Billing Specialist

IMCD US currently has an opening for a Billing Specialist. This role is based in our Corporate Headquarters in Westlake, Ohio.

IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation, is what still drives us today.

Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in diverse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth.

The Billing Specialist is responsible for accurate daily invoicing of orders shipped from IMCD US warehouses, direct ship orders from principals, add-on freight and miscellaneous supplemental charges, balancing consignment stock and billings as well as managing customer on-line invoicing. Committed to the overriding goal of ensuring we meet or exceed our customer’s expectations by providing solutions, exploring opportunities for process improvements, and demonstrating commitment to building a better organization.

• Rotates schedule to pull and match bills-of-lading and principal invoices with orders for invoicing.
• Performs daily invoicing of warehouse and drop ship orders.
• Performs daily invoicing of add-on freight, samples, and supplemental charges.
• Rotates schedule for online customers’ invoicing.
• Requests missing bills-of-lading or invoices.
• Rotates schedule to provide “orders shipping today” reports to warehouses.
• Rotates schedule to manage missed warehouse orders reports.
• Provides order tracking information to customers and/or CSR’s upon request.
• Processes credit memos, as necessary.
• Attends and participates in monthly department meetings.
• Develops and maintains relationships with Customer Service Reps, Finance, Supply Chain and Warehouse analysts, third-party warehouse personnel

• Possess excellent customer service skills and the ability to interact with principals and vendors in a professional manner.
• Ability to multitask and switch focus quickly.
• Ability to think independently.
• Deadline-driven and conscientious.
• Strong attention to detail and organizational skills.
• Must possess the ability to think strategically.
• Proficient with common computer programs, including Microsoft Office and Excel.
• Excellent written and verbal communication skills.

• Associate degree or three years equivalent billing experience.
• A minimum of one year of billing experience.

• Bachelor’s degree.
• Experience utilizing customer web portals.
• Experience in a fast-paced environment.

• Business Acumen.
• Problem Solving/Analysis.
• Customer/Client Focus.
• Communication Proficiency.
• Teamwork Orientation.

This position has no supervisory responsibilities.

This job currently operates on a hybrid schedule rotating between in-office and remote work environments. This role routinely uses standard office equipment.

This is a full-time position, and the hours of work and days are Monday through Friday from 8 a.m. to 5 p.m., unless otherwise directed. Additional hours may be required as needed.

No travel is expected for this position.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We’re looking for people who are experts in their field, be it technical, commercial, or managerial. By joining IMCD, you’ll be part of an entrepreneurial, fast-growing group of ambitious and like-minded professionals, where you’ll have the freedom to make your own mark. We are committed to delivering value and acting responsibly. As we grow, we keep our founders’ entrepreneurial spirit intact, creating a world of opportunity.

As a truly international company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, São Paulo and Toronto. Our Group Office is in Rotterdam, the Netherlands and our shares are traded on the Amsterdam Euronext market, where we are part of the large cap AEX index.