Agile Operations Lead

Job profile

We are looking for an

We are looking for an Agile Operations Lead to support our People and Culture team, responsible for driving alignment, accountability, and data-driven decision-making across our teams. You’ll own OKR governance, agile facilitation, and people analytics, ensuring our processes are lean, outcomes are measurable, and teams operate at peak efficiency. This role bridges operational execution with strategic people initiatives, reporting directly to the Head of People and Culture.

• Facilitating and documenting company-wide OKR planning sessions, bi-weekly check-ins, and quarterly retros to ensure alignment and accountability.
• Validating team capacity, configuring OKR tools (dashboards, labels, weights), and maintaining planning artifacts (sprint plans, retro boards).
• Running agile ceremonies (retros, planning, reviews) when product teams need support. Keeping rituals sharp, time-boxed, and outcome-focused.
• Owning company-wide people KPIs (worklogs, engagement, capacity), turning data into actionable reports for leadership.
• Acting as the first escalation point for team tensions or delivery risks, coordinating with the People Chapter on org-level improvements.
• Scheduling and coordinating recurring company events (planning weeks, all-hands) with seamless execution and follow-up.
• Tracking retro actions in Jira/Confluence and chasing owners until closure and escalating stalled items if needed.
• Proposing data-backed improvements (training, process changes) and piloting small-scale initiatives.

• Proven experience in agile facilitation, OKR governance, or people operations, preferably in a Start Up or tech environment.
• Analytical mindset with the ability to translate data (worklogs, engagement metrics) into clear recommendations.
• Stakeholder management skills paired with fine-tuned communication skills to hold teams accountable for follow-ups and data submission.

• Experience with tools like GSuite, Jira, Miro, Confluence, Slack, Claude and advanced Analytics for tracking and reporting.
• Familiarity with GDPR/compliance in People Analytics.
• Certification in agile frameworks (Scrum, Kanban) or HR analytics.

• Direct communication style, no sugarcoating, just clarity and action - with empathy.
• Ability to challenge assumptions with data while keeping teams motivated, navigating ambiguity and pushing back when processes lack purpose.
• Languages:
  • English (fluent, B2+) required
  • any of German, Polish, Ukrainian: desired, not required

A dynamic, ambitious team where your voice is heard, and your contributions truly matter. You’ll have real ownership over your decisions in a trusted, cross-functional environment within a Swiss product company that puts people first.

We offer fair compensation, flexible working hours, a remote work setup, and a culture that supports both personal and professional growth, fostering a healthy work-life balance.

esurance is a Swiss Insur Tech offering a SaaS platform that connects SMEs, insurance providers, brokers, and business application providers. Founded in 2013, we're on a mission to make health insurance for small businesses truly hassle-free.

You’ll be part of a connected, forward-thinking team built on trust, openness, and mutual respect - working hybrid from Zürich or remotely across Europe. We invest in your growth through agile practices, real ownership, and a transparent Grading System that ensures fair pay and clear career paths.

• We are connected.
• We are ahead.
• We are clear.
• We are approachable.

We keep our process transparent and respect your time:

• Application Review — You hear from us within 5 business days. Always.
• Recruiter Screen — A relaxed Get2
  
  Know call to explore mutual fit.
• Interview Round — Two Role Knowledge interviews (peer + supervisor), one Culture Match, one Leadership conversation. Batched into two days wherever possible.
• Hiring Decision — Thoughtful, timely. You'll know within 1-2 weeks.

We use AI to increase productivity and you're welcome to use it to polish your CV or Cover letter. Interviews and assessments should reflect your genuine self, though.

We don't work with unsolicited agency submissions. Thanks for respecting this.