Sr. Analyst, Workforce Strategy

Position Overview

The Workforce Strategy Analyst uses data and analytics to drive operational efficiency and support business growth and results. The role analyzes field behaviors and store KPIs to identify opportunities to drive efficiency. The role will work with the Retail Operations, Field Leadership team, finance and business partners to establish action plans to convert these opportunities; establishing the optimal payroll model, improve store KPIs and accelerate business growth.

• Support in the development and execution of company Staffing and Scheduling strategy, ongoing census and store org chart evaluation.
• Support in developing strategies to drive productivity and 4-wall profitability.
• Support Payroll Budget creation and management.
• Assist in the communication of payroll performance and workforce strategy to field and business partners.
• Extract and manage larger volumes of various data, identifying trends and linking behaviors, and display the findings in creative and easy to understand charts, tables and presentations.
• Create exception-based reporting tools and streamline processes.
• Use labor and payroll analysis tools to further enhance labor scheduling process through creation and implementation of training programs and user materials.
• Respond to payroll and labor system questions and training needs; gather technical issues and partner with appropriate departments to develop solutions.
• Responsible for commission and bonus calculations, payout, and reporting process.
• Project management: manage tasks for multiple deliverables simultaneously, manage resources, set dates and goals, check progress regularly, maintain project-related documents, anticipate obstacles and make necessary adjustments to ensure on-time delivery despite unanticipated problems, work with various teams to find long term solutions, create and provide status reports.
• Provide the highest level of customer service to the field and home office.
• Support project implementation and KPI initiatives through facilitation, project management and documentation follow up.
• Produce monthly/weekly/daily reports to assist the management team enhance and define performance metrics.
• Support other projects as assigned to enable Retail Operations and workforce strategy overall functionality.
• Ability to break down complex information into parts, assess relationships, and evaluate evidence objectively.
• Ability to make sound recommendations on workforce strategy by weighing trade-offs, risks, and downstream impacts.

• Ability to work under pressure in a fast‑paced environment to prioritize tasks and to delegate when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Experience working with retail or frontline teams is highly preferred.
• Financial acumen to manage budgets, forecasting and cost optimization.
• Collaborative mindset with a proactive approach to problem‑solving.
• Ability to challenge assumptions, ask the right questions, and explore alternative perspectives.
• Strong communication skills (listening, written, verbal, facilitation) and building strong relationships cross‑functionally.
• Proficiency in project management tools (Smartsheet or similar).
• Excellent Excel & Adobe Acrobat skills; strong Word, Outlook & Adobe Suite.
• Must be able to work various hours depending on project scope and needs.
• Ability to travel.