EBilling Analyst (Aderant​/Billblast) - Remote

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

Monday-Friday 8:00am - 4:30pm EST; 1st shift

The E-Billing Analyst will be responsible for all aspects of invoice submissions via various e-billing platforms and resolving e-billing issues for the law firm's e-billed clients. Excellent communication and a high level of professional service to management, attorneys and other staff is required to succeed in this role. Must have a high level of customer service, professionalism, and interpersonal skills. The role requires various interactions with all levels of management, amid a fast-paced, deadline driven environment.

* denotes an “essential function”

• * Work directly with the client’s E-billing Manager on any ad-hoc e-bill related management/client requests
• * Responsible for the submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys, and clients in all aspects related to electronic billing
• * Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process
• * Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support
• * Liaise with billing attorney/secretary, and client representatives in the resubmission of invoices; ensure corrective action is in place for future submissions
• * Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system
• * Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems
• Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices

• Experience with Aderant, Bill Blast and/or Elite/Elite 3E and/or business intelligence products strongly preferred
• Minimum two years of billing experience in a law-firm or professional organization required
• Experience working with client Document Management Systems (DMS)
• Associate Degree or advanced degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history
• Ability to create spreadsheets, manipulate data and generate reports
• Detail oriented with excellent organizational and time-management skills
• Ability to multitask and meet stringent deadlines in a fast-paced environment
• Ability to work effectively in a team environment as well as taking ownership for individual assignments
• Excellent verbal and written communication skills with ability to effectively present results to senior management
• Ability to perform well in cross-functional environment and to interface effectively and successfully with senior management, vendors, and client staff
• Ability to professionally handle matters of a sensitive nature with confidentiality
• Advanced knowledge of Microsoft Office products, with a strong…