Client Success, Senior Specialist

We Impact Lives Through Purpose-Driven Work in A People First Culture. Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.

Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025. We’re always looking for talented, passionate professionals to join us in our mission to help change lives.

If this sounds like an environment where you’d thrive, read on to learn more.

NHA is building the next generation of allied health professionals. Since 1989, we have helped over 1.25 million people access a better future in healthcare. From innovative learning solutions to certification and career development, we partner with individuals, educators and employers to elevate the learning experience, ensure practice and career readiness and drive positive outcomes for the industry, allied health professionals, and ultimately patients.

NHA is a brand in Ascend Learning's healthcare segment. National Health career Association® (NHA) is a division of Ascend Learning. Our mission is to drive allied health professional excellence. We are committed to helping organizations employ quality professionals who, in turn, help improve the standard of patient care. Since 1989, NHA has awarded more than 1,500,000 allied health certifications and credentials.

NHA is looking for a strategic, results-driven representative to fill our role in our Client Success Channel. This role will report to the Supervisor of the Client Success Channel. Our Client Success Sr. Specialist team serves as the primary contact for the onboarding of new customers, the training of platform end-users, as well as ongoing support to accelerate and encourage adoption.

In this role, you will work closely with leadership to drive company initiatives, as well as the vision, strategy, and roadmap for the future of Client Success.

This position will work hybrid from our Leawood, KS office with the ability to work West Coast hours. Up to 10% travel required.

• Drive true value for NHA Customers
• Be an expert on change management processes and best practices
• Help customers receive value quickly through effective onboarding and implementation
• Deliver client education sessions, webinars, enablement resources, and follow-up plans that help clients achieve defined outcomes, increase adoption, and build confidence using NHA solutions
• Maintain regular communication with customers about their adoption trends, goals, challenges, and opportunities for deeper engagement
• Inform the process of connecting and mapping customer interactions across multiple touchpoints in order to direct or influence the end-to-end experience sharing your observations and insights across the team and with leadership
• Document client meetings, education sessions, risks, outcomes, next steps and relevant activities in Gainsight according to the team expectations
• Conduct ongoing portfolio management by reviewing assigned client health, product usage, adoption trends, billing insights, renewal indicators, and opportunities for deeper engagement
• Deliver on the overall vision and strategic plan for the Client Success team by focusing on delivering on defined client success metrics used to measure customer health, usage and adoption
• Represent the voice of the customer to inform our sales process and product roadmap; providing feedback to your leaders on opportunities for continued improvement
• Implement feedback from other departments, including Sales, Operations, Marketing…