Associate Director of Jasper Central

Position Description

In consultation with the Executive Director and Deputy Director,the Associate Director will be responsible for providing directionand coordination of student accounts. This position has responsibility for delinquent accounts, maintains a portfolio of accounts transferred to collection agencies, and negotiatessettlement agreements. This position coordinates the Monthly Payment Plan, issues promise-to-pay agreements, deferrals, and holdclearance agreements. The Associate Director manages Third Partybilling and Special Programs including Study Abroad, International Student programs, Veterans Benefits and the AP Teacher Workshop.

The Associate Director will be able to counsel students and families on financing/payment options, account Holds, Collections,Refunding of Credit Balances and the Title IV aid Book Voucherprocess.

This position supports eBilling and receipting, refunding ande Refunds, issuance of 1098-T tax statements, and all cashiering and payment platforms such as payment plans, check scanning, depositpayment gateways, marketplace platforms, etc. This individual willalso be responsible for working collaboratively in managing student issues.

This is an in-person, on-campus, non-remote position.

• The Associate Director is responsible for coordinating allaspects of the students’ account, account receivable and general ledger
• Counseling students and families on their account,financing/payment options, account Holds, Collections, Refunding of Credit Balances and the Title IV aid Book Voucher process
• Manage and maintain all Banner Accounts Receivable, Banner Document Management Systems (BDMS), Banner Communications Manager,and Touchnet Marketplace product configurations and Bill+Paymentsemester and annual setup and updates, including configurations foronline credit card payments and ACH processing
• Responsible for billing and corresponding administrative procedures for approvals to register, late enrollment, accountholds for past-due payment, hold clearance, and special invoicingfor employer reimbursement for students enrolled in the School of Continuing and Professional Studies (undergraduate and graduate) and all Online Distance Programs
• Responsible for processing discounts and authorizing and processing tuition discount/waiver adjustments
• Reconciliation of the Federal Perkins Loan Program
• Third Party billing and Special Programs including Study Abroad, International Student programs, Veterans Benefits and theAP Teacher Workshop
• Performs a reconciliation of Finance accounts

• Bachelor’s degree is required
• 3+ years of progressive experience in student accounts,accounts receivable, bursar operations, or higher educationfinancial services
• Proficiency in Microsoft Excel and Microsoft Office Suite
• Must have the ability to think critically and perform complextasks
• Excellent communication and interpersonal skills, and the ability to work cooperatively with co-workers are required
• Must be able to work some evenings and weekends

• Master’s degree
• Familiarity with Banner Document Management System (BDMS) and Banner Communications Manager
• Knowledge of higher education compliance requirements relatedto Title IV, FERPA, Veterans Benefits, and federal student aid regulations
• Experience with Ellucian Banner ERP, Touchnet Marketplace, andBill+Payment implementations and configuration