Staff Learning & Development Manager

Who We Are

At Benesch we pride ourselves on exceeding expectations and building trust not only with our clients but with our employees – Benesch’s #1 asset. Committed to providing the highest level of legal service to our clients, Benesch also aspires to create a positive work environment for our employees. Our firm continues to earn placement on Chicago and Cleveland’s Top Workplaces list, along with Cleveland’s North Coast 99 Top Workplaces rankings.

We also advance on the AmLaw 125 list, placing us among the top 125 law firms in the country.

We are one of the fastest growing firms in the nation and have offices in Cleveland, Chicago, Columbus, San Francisco, New York City, and Wilmington. We continue to expand our geographic footprint and value the talent that composes each of our locations. If you champion a First‑in‑Service approach and are ready to be part of an exciting and growing firm, we invite you to apply to join our team.

This position is hybrid and offers work‑from‑home flexibility.

Do you thrive on being involved in all facets of professional learning & development? Do you find excitement in providing career development, advising, and professional skills training? With experience in law firms, corporate, or academic environments, and a desire to elevate your skill level, this opportunity is for you. Benesch is looking for someone to join our HR team and support the firm's staff to reach their professional goals.

• Partners with leadership to identify skill and competency gaps among support staff and establishes learning and development initiatives that build capability and confidence.
• Leads the firm’s annual performance management process for support staff, including communications, training for managers, cycle coordination, and follow‑up to ensure consistency and quality.
• Manages the design, coordination, delivery, and evaluation of firm‑wide learning programs for support staff, including workshops, skill‑building sessions, and professional development opportunities.
• Builds and creates learning modules utilizing various firm systems and tools.
• Administers the firm’s Skill Path learning subscription, including user setup, curation of recommended learning paths by role/level, and regular reporting on enrollments, completions, and utilization trends to HR leadership.
• Partners with managers to promote Skill Path content aligned to performance and development goals, monitoring course completion and incorporating learning data into talent discussions and coaching conversations.
• Manages the Bundle 1:1 coaching program end‑to‑end, tracking enrollment, session utilization and feedback, and escalating low participation to department leaders.
• Generates key takeaways, themes, and future development opportunities upon an individual’s completion of the individual coaching program.
• Designs and facilitates HR‑specific and managerial trainings that can be delivered in person, virtually, or via the firm’s LMS platform.
• Assists with the maintenance and update of the Benesch Learning Center, including reviewing learning modules, designing new on‑demand content, updating content in the Center, running and analyzing reports, and promoting staff engagement with the Center.
• Provides administrative and logistical support to training programming as needed, including calendaring, reviewing content, collecting program information from presenters, serving as an attendance monitor, handling invitee communications, managing technology coordination, and assisting with catering or room reservations.
• Manages relationships with external training providers and consultants, as well as with software vendors, to ensure quality programming.
• Evaluates the effectiveness of training programs through collection and analysis of feedback.
• Tracks training engagement and ensures all training records are thorough and stored properly.
• Leads the design and implementation of career pathing frameworks for support staff, helping define competencies, growth criteria, and development plans that promote retention and…