Processing Specialist I

What You'll Do

Perform calculations and process a variety of transactions to develop, update, and maintain detailed computerized retirement plan records for customers. Ensure all activities are completed with a high degree of precision, within established timelines, and in compliance with rigorous quality standards and regulatory requirements.

• Perform calculations and process transactions to establish and maintain accurate computerized retirement plan records for customers, ensuring compliance with established timing and quality standards.
• Review and analyze both internal and external correspondence to determine the appropriate course of action, seeking assistance when necessary.
• Assist in the training, leadership, and professional development of team members, offering expertise and support for problem-solving, and assisting with procedural updates.
• Communicate in writing with customers regarding record-keeping needs and routine employee data, including information about plan administrative procedures.
• Utilize available resources, including technical documentation, system help features, colleagues, and subject matter experts, to efficiently complete daily tasks and suggest procedural improvements.
• Perform other job related duties or special project as required.

Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years!

• 2+ years of work experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education
• Associate or Bachelors degree a plus
• Must have strong math and 10-key skills
• Requires ability to understand basic plan and contract provisions, manuals and procedures
• Basic PC skills and knowledge of mainframe and PC software such as Pension accounting, recordkeeping systems, word processing and spreadsheets
• Must adapt to frequent change and have good interpersonal skills
• Must have effective communication/documentation skills, be professional and diligent, a team player, and customer service oriented

Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

$18.17 - $32.31 / hour

Below are examples of salaries across different geographies.

• Dubuque, IA / Grand Island, NE / Waterloo, IA / Mason City, IA (M10): $18.17/hr - $24.23/hr
• Des Moines, IA / Cedar Rapids, IA / Waco, TX (M05): $19.18/hr - $25.58/hr
• Phoenix, AZ / Charlotte, NC / Raleigh, NC / Dallas, TX / Spokane, WA / Atlanta, GA (National): $20.19/hr - $26.92/hr
• Chicago, IL / Houston, TX / Minneapolis-St. Paul, MN / Philadelphia, PA (P10): $22.21/hr - $29.62/hr
• Los Angeles, CA / New York City, NY (P20): $24.23/hr - $32.31/hr

Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness.

Yes

This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, Charlotte, NC, and Raleigh, NC). You’ll work with your leader to figure out which option may align best based on several factors.

At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or…