Service & Operations Executive

Service & Operations Executive - Precious Metals

Location:

Fully Remote - UK
Salary: £30,000 - £32,000 DOE + Excellent Benefits

Hours:

Monday-Friday | Predominantly 5:00pm-1:30am, with some 1:00pm-9:30pm shifts

High-Profile Operations Role | Work Directly with the Business Owner | International Exposure

Are you highly organised, commercially aware and looking for an operations role where you'll have real visibility, responsibility and influence?

This is an exciting opportunity to join the wholesale division of a highly successful, fast-growing physical gold and silver brokerage with significant revenues.

This is a high-profile position within the business, working closely with the business owner and senior leadership team and playing an important role in the day-to-day operation and continued development of the company's international wholesale business.

With a significant proportion of activity involving clients and partners in the USA, the working hours are designed specifically to provide coverage across UK and US time zones.

If you're looking for a role where you can take genuine ownership rather than simply follow a set of processes, this could be an excellent opportunity.

The Opportunity

You'll become a key member of a close-knit team supporting partners, institutions and distributors in the UK, USA and internationally.

Working closely with the business owner, you'll gain exposure to areas well beyond a typical operations or customer service position, including precious metals trading, international logistics, client relationships, compliance, transaction processing and business improvement.

You'll be trusted to take ownership, use your judgement and ensure things happen.

Accuracy is essential. You'll be dealing with financial transactions, orders, contracts, stock records and compliance requirements, but the role also requires someone capable of looking at the bigger picture.

The business wants someone who will spot opportunities, question inefficient processes, suggest improvements and help drive positive change.

What You'll Be Doing

Your responsibilities will include:

Working closely with the business owner and senior leadership, providing operational support and insight across the wholesale business.

Acting as a key point of contact for clients and partners, including a significant focus on the US market.

Managing client enquiries and operational issues through to successful resolution.

Supporting the onboarding of new clients and ensuring documentation and compliance requirements are completed accurately.

Managing partner accounts and providing information regarding purchases, transactions and account status.

Taking, processing and hedging orders through the company's bespoke Salesforce system.

Processing transactions and ensuring accurate data entry across internal systems.

Preparing and managing purchase orders, invoices, contracts and other transactional documentation.

Maintaining CRM, stock management and operational databases.

Coordinating the receipt, storage and secure distribution of physical gold and silver.

Liaising with clients, partners, storage facilities and logistics providers in the UK, USA and internationally.

Identifying opportunities to improve processes, controls, efficiency and client experience.

Taking ownership of operational issues from identification through to resolution.

Supporting strategic projects and wider business initiatives.

Helping colleagues across the wider business whenever required.

About You

We're looking for someone who combines exceptional attention to detail with initiative, confidence and commercial awareness.

You'll ideally have:

Experience with in a fast-paced operations, administration, financial services, investment, logistics or client service environment.

A track record of taking personal ownership and accountability for outcomes.

Excellent organisational and administrative skills with outstanding attention to detail.

Strong IT skills, including Microsoft 365 and CRM/database systems.

Salesforce experience would be highly advantageous.

The confidence and maturity to work closely with a business owner and senior stakeholders.

A…