Consultant EVIP - Remote

Position: Consultant EVIP Relocation - US Based Remote
** Premier Executive Consultant (EVIP) - Remote*
* ** Primary function:*
* The Executive Support Consultant serves as the Single Point of Contact, owner and navigator of the relocation process for senior level/ Executive VIP customers. Responsibilities include, but are not limited to:  providing 24/7 availability; administering relocation policy/program including full scope of outsourced domestic and/or international services; maintain a reduced caseload, while ensuring client needs are met in a timely efficient manner through delivery of excellent service.

Preference is for both domestic and international experience, but either will be considered.

** Major duties and responsibilities:*
* + Provide single point of coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement.

+ Perform exemplary, high-touch service through:

+ timely, proactive communication and caseload management;

+ reduction of touch points between customer and suppliers;

+ coordination between suppliers to avoid duplication of customer document submission;

+ 24/7 accessibility;

+ Assistance with completing customer's needs assessment and required documentation;

+ Hands on review, interpretation, and communication of supplier reports (i.e. bma's, appraisals, inspections, household goods surveys, etc) as applicable to each move

+ Demonstrate knowledge of CARTUS products and services in all interactions with client and customer

+ Coordinate/Facilitate CARTUS's products and services to assigned customers according to prescribed CARTUS's standards

+ Conduct weekly updates with suppliers and support groups servicing assigned caseload

+ Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue

+ Ensure data integrity in all CARTUS systems.

+ Maintain and enhance relationships with CARTUS's internal departments and external suppliers/partners in regards to meeting and exceeding client needs

+ Track policy exceptions in Atlas and communicate requests and trending as may occur  to the Account Executive

+ Provide data input for client customized reports

+ Participate in special projects as needed,  including client presentations, client/supplier training

** Critical dimensions/selection criteria:*
* + Demonstrated ability to meet/exceed company service goals

+ Clear and concise written and verbal communication skills

+ Strategic thinker
-strong judgment and decision making skills

+ Interpersonal/Influencing skills

+ Detail oriented; ability to multitask

+ Innovative and resourceful

+ Flexibility - this is a 24/7 role - further details will be discussed in interview

+ Manage stress and pressure

+ Ability to plan and organize

** Qualifications/selection criteria:*
* + Minimum 3 years in relocation/mobility and Domestic Homesale experience required

+ Bachelor degree preferred

+ Demonstrated technical skills including Atlas, Hex, Cartus Online, EXCEL, WORD, and other systems and applications as may be required

+ High level of accuracy and process orientation required

+ Demonstrated ability to problem solve and manage multiple priorities required

+ Strong communication, interpersonal and influencing skills required

+ Proven excellent service history required

+ Demonstrated leadership skills required

+ This role is working with executives - experience working with high level executives preferred.

Cartus ()  is leaning into its essence,  
** Where Mobility Meets Agility®** . With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee's move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients-including more than a third of Fortune 100 companies-with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions.

Cartus is a subsidiary of Anywhere Real…