Health Sciences Customer Success Manager Remote

Join Fenix Alma Solutions Inc. as a Health Sciences Customer Success Manager. This remote opportunity provides the chance to enhance learning experiences with VidaNovaVLE® across health education institutions in Canada and the U.S.

As a Customer Success Manager, you’ll act as a strategic partner for health programs, helping to align technology with academic goals. This role emphasizes developing relationships with various stakeholders, including academic leaders and curriculum teams, and advising on best practices for implementing educational technology within unique institutional frameworks.

Key Responsibilities:

• Provide strategic advice to health sciences education partners

• Establish relationships with faculty and institutional stakeholders

• Guide on innovative solutions and best practice implementation

• Assist in optimizing clinical scheduling and accreditation

• Foster customer onboarding and long-term success strategies

Requirements:

• Minimum three years in health sciences education or software training

• Experience with Learning Management Systems, particularly Moodle

• Excellent communication and relationship management skills

• Deep understanding of higher education workflows

• Capacity to manage multiple relationships effectively

Be part of a growing team that shapes the future of educational technology at Fenix Alma Solutions Inc.
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