Office Coordinator IV

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in‑person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus.

Remote work arrangements are limited in accordance with University policy.

Pay Range

Pay Range $21.03 - $27.16

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level S4

FLSA Status

FLSA Status Non-exempt

Hours

Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type

Job Type Full-time

Unionized Position Code Not Applicable

Job Description

Reporting to the Operations Manager supporting Auxiliary Services for the Office of the Chief Operations Officer, this role is responsible for supporting the recruiting, hiring and labor scheduling function for union, student and temporary employees within the division. The role will serve as a liaison with department operating leaders to gather staffing business needs for each assigned unit/location and/or event and execute the hiring and scheduling of employees, in accordance with all applicable union contract language, to fulfill operational needs.

Additionally, the position is responsible for entering payroll for each assigned area and facilitating operating leadership approval of weekly wages.

This role also supports departmental training initiates and process efficiency projects.

Education and Experience

High school diploma or equivalent required; associate or bachelor’s degree in business administration or human resources preferred. Two (2) or more years of experience in food services industry, dining,restaurant or hospitality setting; higher education setting work experience preferred.

Skills and Knowledge

Proficiency with ERP systems (People Soft, SAP , Workday etc.); electronic labor scheduling and payrollsystems. Advanced experience with Microsoft Office (Excel, Work, Outlook), Strong organizational and problem-solving skills; excellent communication skills and team-oriented mindset. Experience with process efficiency staffing modeling.

Responsibilities

• Assign union, student and temporary labor to weekly location and/or event schedule in accordance with all union contract language. Soliciting union employees in seniority order for voluntary overtime shifts.
• Liaise with operating leaders to schedule and lead weekly staffing needs meetings and ensure continuity of service within the department. Track an analyze staffing data to respond to business trends.
• Assume payroll responsibilities to include entering payroll for union, tempo and student employees and facilitating operating leadership’s approval of weekly wages. Ensure compliance with all union contract language for overtime wages paid.
• Coordinate with the Human Resources Department to support recruiting an hiring for all union, student and temporary labor needs within the division.
• Develop process improvement ideas to support efficient operations within labor scheduling function in each operational area and support all training initiatives.

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

About Syracuse University

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