Remote) Analyst Process Improvement HRSS

Employment Type:

Full time

Day Shift

Responsible for the data capture, analysis & reporting of data information to assist the Trinity Health leadership team achieve operational efficiency. Responsible for auditing of department information, producing reports & suggesting improvements to processes. Provides knowledge & expertise in the program, services & applications.

Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports.

Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.

Research & compiles information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.

of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Focuses on optimizing business processes, training workflows, and system adoption strategies to enhance user experience, efficiency, and organizational outcomes.

• Analyze existing processes:
  Examine how end users interact with systems and training to identify inefficiencies or bottlenecks.
• Conduct stakeholder interviews/workshops:
  Gather insights from departments, trainers, and users to map real-world workflows.
• Create process documentation:
  Develop flowcharts and current/future state process maps using tools like Visio.

• Spot training-related inefficiencies:
  Identify repetitive issues, poor onboarding flows, or mismatches between training content and actual system use.
• Propose streamlined workflows:
  Recommend process, system, or content adjustments that reduce user friction and improve productivity.
• Prioritize change initiatives:
  Collaborate with stakeholders to focus on high-impact improvements.

• Support system upgrades and rollouts:
  Ensure process improvements align with system-wide changes and are reflected in training.
• Collaborate with training teams:
  Ensure that new or optimized processes are embedded into training materials and delivery.
• Coordinate pilot programs:
  Test and validate improvements with select user groups before broader implementation.

• Inform KPIs and success metrics:
  Monitor adoption rates, training completion, user satisfaction, and process efficiency.
• Conduct post-implementation reviews:
  Analyze what's working and what needs adjustment based on user feedback and data.
• Establish feedback loops:
  Set up systems for ongoing user input on process and training effectiveness.

• Work closely with IT/system updates:
  Understand system capabilities and limitations to ensure realistic process changes.
• Partner with training and communication teams:
  Ensure process changes are clearly communicated and reflected in learning materials.
• Advise department leaders:
  Guide teams on embedding best practices and standardizing workflows across units.

• Bachelor's degree in Human Resources, Operations, Organizational Development, Project Management, or a related field, or equivalent combination of education and experience.
• 3-5 years of experience in process optimization, project coordination, internal communications, or change management.

• Lean Six Sigma Certification highly preferred
• Business analysis & systems thinking
• Change management (e.g., ADKAR, Prosci)
• Data-driven decision making

• Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Occasional
• Exposure to interruptions, shifting priorities &…