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Remote Workforce Forecasting & Scheduling Analyst
Remote / Online - Candidates ideally in
Fort Smith, Sebastian County, Arkansas, 72917, USA
Listed on 2026-08-26
Fort Smith, Sebastian County, Arkansas, 72917, USA
Listing for:
AFMC
Remote/Work from Home
position Listed on 2026-08-26
Job specializations:
-
Business
Business Analyst
Job Description & How to Apply Below
AFMC is seeking a Workforce Management Analyst to ensure call center staffing aligns with forecasted demand and service level objectives. The role emphasizes analyzing call volume, productivity, and trends to drive scheduling decisions and real-time adjustments.
You will collaborate with operations to optimize resources, produce dashboards on service levels and occupancy, and contribute to continuous process improvements within a dynamic call center environment.
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