Associate, Technology Product Support

Company:
Black Rock Financial Management, Inc.

Job Title:

Associate, Technology Product Support

Location:

50 Hudson Yards, New York, NY 10001.

• Engage with Aladdin users on product-specific workflows, product, process and service.
• Drive support initiatives by engaging regularly with development teams.
• Own complex Aladdin user inquiry demonstrating technical knowledge to determine root cause and steps to resolve.
• Act as key liaison between the Aladdin Client Experience, Aladdin Client Engagement, Implementations, Product Marketing, Engineering, and the wider Black Rock business.
• Work with key stakeholders across the Aladdin business to deliver against product specific, high impact projects.
• Analyze client inquiry trends using data and user feedback and implement solutions to improve.
• Identify function gaps and areas of strategic improvement from a product perspective.
• Formulate and implement strategic objectives to improve Aladdin user experience through process and technology enhancements.
• Work closely with other business units to prepare Client Success Specialists for product changes and releases.
• Develop skills to become technically proficient in all workflows within the product team.
• Develop internal talent by providing learning/training opportunities, career development and 1:1 mentoring.
• Partner with Engineering & SRE on Proactive Monitoring & Telemetry as Product SME to avoid and resolve critical incidents quickly and avoid disruption of service.
• Act as Product SMEs and Solution Architects by partnering with key users and high priority clients and consult their client teams to address complex compliance challenges and gain deeper workflow & product knowledge.

• Bachelor’s degree in Finance, Economics, Accounting or a related field and three (3) years of experience in the job offered or as an Associate, Analyst or a related role.
• Must have three (3) years of experience with:
  Experience with Azure Dev Ops to review source code for front end debugging and business intelligence tools including Power BI and Tableau for reporting, and API based workflows;
• Experience with securitized asset classes (private and public), underlying collateral types, and appropriate cashflow and risk modeling approaches for given security types;
• Enhancing and scaling processes to increase operational workflow and efficiency;
• Leveraging data health to perform quality control checks and provide accurate market analytics support;
• Analyzing NAVs and portfolio drill down reports to provide in-depth analysis on portfolio performance;
• Utilizing loan metrics including LTVs, DSCR, and debt yields to evaluate quality of loans;
• Implementing the capital stack loan modeling of public and private commercial real estate trusts and loans for structured assets;
• and Conducting surveillance and data governance in Excel, VBA and SQL.

For New York, NY Only the salary range for this position is USD$ - USD$ . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits.

Black Rock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Black Rock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all.…