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Remote Workforce Forecasting & Scheduling Analyst

Remote / Online - Candidates ideally in
Fort Smith, Sebastian County, Arkansas, 72917, USA
Listing for: AFMC
Full Time, Remote/Work from Home position
Listed on 2026-08-27
Job specializations:
  • Business
    Business Analyst
Salary/Wage Range or Industry Benchmark: 52000 - 78000 USD Yearly USD 52000.00 78000.00 YEAR
Job Description & How to Apply Below

AFMC is seeking a Workforce Management Analyst to ensure call center staffing aligns with forecasted demand and service level objectives. The role emphasizes analyzing call volume, productivity, and trends to drive scheduling decisions and real-time adjustments.

You will collaborate with operations to optimize resources, produce dashboards on service levels and occupancy, and contribute to continuous process improvements within a dynamic call center environment.

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