Sr. Director, Customer Success Operations
Singapore
Listed on 2026-08-28
-
Business
Client Relationship Management, Customer Success Management, CRM Systems & Management
Join Us as a Sr. Director, Customer Success Operations!
Ready to deliver measurable ROI and ensure seamless execution for global customers? ORBCOMM is seeking a highly skilled Senior Director, Customer Success Operations to drive customer value, operational excellence, and long-term growth.
Why You’ll Love Working HereIn this hybrid role, you’ll act as both a strategic advisor and operational lead
, ensuring customers achieve outcomes while experiencing frictionless service delivery. You’ll work cross-functionally to accelerate adoption, resolve operational challenges, and improve the end-to-end customer experience.
This high-impact role blends product expertise, business analysis, change management, and executive stakeholder alignment to deliver meaningful, measurable improvements. You’ll work cross-functionally to elevate adoption, strengthen relationships, and influence strategic decisions that optimize operations and unlock growth.
Enjoy a remote working mode—combine a strong presence with our clients to drive customer success with the flexibility to connect remotely with our global teams. This role will be remotely based in Taipei City, Taiwan, or Singapore
, with occasional business travels required.
- Define KPIs and build ROI models aligned to customer goals
- Track value realization and deliver impactful business reviews
- Identify optimization opportunities to improve adoption and performance
- Serve as the central point of contact for key accounts, ensuring timely resolution of operational issues and a seamless customer experience
- Build strong stakeholder relationships and understand customer operations
- Provide consultative guidance on process optimization and platform usage
- Identify risks and drive retention, expansion, and growth opportunities
- Lead end-to-end execution from order through activation and billing
- Resolve billing, order, and support-related issues
- Partner with Finance, Logistics, and Support to remove friction and accelerate time-to-value
- Manage contract lifecycle activities and billing accuracy
- Identify and correct billing discrepancies to prevent revenue leakage
- Manage order fulfilments for key accounts
- Partner with Sales, Product, and Delivery teams
- Translate customer insights into process and product improvements
- Support growth opportunities with data‑driven insights
You’re a strategic, consultative partner who thrives in complex enterprise environments and is passionate about driving measurable outcomes. You combine business acumen, technical aptitude, and relationship-building skills to deliver exceptional value.
If you have:
- 7–10 years in Customer Success, Operations, or related roles
- Experience managing enterprise customers (IoT, SaaS, or similar industries preferred)
- Strong understanding of billing, order management, and revenue processes
- Data‑driven with experience in KPI tracking and ROI analysis
- Excellent stakeholder management and cross‑functional collaboration skills
- Proficiency with CRM and billing systems (Salesforce preferred)
- A proactive, solution‑oriented mindset with strong ownership
- Fluency in both English and Mandarin
Then we want to meet you!
The Benefits Of Working HereA career with ORBCOMM offers a unique opportunity to grow your skills and expand your expertise in a collaborative, innovative environment. Beyond being part of an exceptional team, we provide a competitive, locally relevant benefits package designed to support our employees around the world. Benefits vary by location and include health and wellness coverage, paid time off, retirement or savings programs, flexible work arrangements, insurance coverage, lifestyle perks, and access to employee discounts—helping you thrive both professionally and personally.
HowWe Hire
ORBCOMM uses technology‑enabled tools, including artificial intelligence (AI), to support parts of the recruitment process. All hiring decisions are made by people, as part of our human‑led, tech‑enabled culture.
About UsAt ORBCOMM, we’re pioneers in IoT technology that drives innovation and…
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