Facility Compliance Consultant II​/Team Leader

Facility Compliance Consultant II (NS)

Position Number  Grade NC16

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

This position serves as a Facility Compliance Consultant II and Team Leader within the Mental Health Licensure and Certification Section, providing administrative, supervisory, and clinical oversight to surveyors responsible for regulatory activities in the South Coastal region. It leads licensing inspections, annual surveys, follow‑up investigations, and complaint reviews for mental health, developmental disability, and substance use disorder facilities to ensure compliance with state and federal requirements.

The role guides surveyors in interpreting regulations, documenting deficient practices, recommending licensure actions, and maintaining consistency in enforcement across facilities. It delivers consultation and technical assistance to facilities, staff, and external agencies, and participates in quality assurance and regulatory proceedings. The Facility Compliance Consultant II / Team Leader will be home-based and will cover the South Coastal region of the state.

Position may require travel 1-2 days per week in the assigned region as well as travel to Raleigh 1-2 times per month, which may involve overnight travel. A state vehicle shall be used for travel purposes, when available. Use of personal vehicle may be required and compensated at the NC Office of State Budget and Management’s established mileage rates.

• Provide supervisory oversight to surveyors conducting licensing inspections, annual surveys, complaint investigations, and follow‑up reviews.
• Ensure mandated annual surveys are completed within required timelines and consistent with regulatory protocols.
• Monitor survey investigations to verify adherence to guidelines and prepare recommendations for licensure actions.
• Deliver consultation and technical assistance to staff, facilities, and external partners regarding regulatory requirements and inspection processes.
• Participate in quality assurance activities, including document review and involvement in informal, semi‑formal, and contested case hearings.
• Interpret and apply federal and state standards, guidelines, and regulations to support consistent enforcement decisions.
• Coordinate regional survey activities by organizing schedules, tracking workloads, and ensuring timely follow‑through on survey findings.
• Draft enforcement action letters and support legal proceedings based on documented survey results.
• Train and mentor new surveyors using established investigative, observation, interviewing, and documentation curricula.
• Travel frequently throughout the assigned region and statewide to conduct onsite regulatory activities and attend required meetings.

Salary Grade Range: $57,983.00 - $Recruitment Range: $57,983.00 - $78,585.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:
Expert proficiency reviewing, analyzing, and documenting regulatory survey findings to produce clear, concise, and legally defensible reports for enforcement consideration. Strong skill supervising and coordinating surveyor workloads by organizing schedules, monitoring progress, and ensuring timely completion of annual surveys, complaint investigations, and follow‑up inspections. Demonstrated experience applying state and federal rules, standards, and regulatory procedures to evaluate the scope and severity of deficient practices and determine appropriate licensure…