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Senior Enterprise Customer Success Manager; Remote

Remote / Online - Candidates ideally in
Scottsdale, Maricopa County, Arizona, 85261, USA
Listing for: Genesys
Remote/Work from Home position
Listed on 2026-08-28
Job specializations:
  • Business
    Customer Success Management
  • Customer Service/HelpDesk
    Customer Success Management
Salary/Wage Range or Industry Benchmark: 104000 - 183000 USD Yearly USD 104000.00 183000.00 YEAR
Job Description & How to Apply Below
Position: Senior Enterprise Customer Success Manager (Remote)

Genesys is seeking a Senior Customer Success Manager to own end-to-end relationships across a portfolio of strategic enterprise accounts in the United States. You will translate customer priorities into actionable success plans and orchestrate the right teams to deliver measurable value.

You will lead QBRs, monitor health and adoption, identify risks and opportunities, and advocate for customers while helping expand adoption and long-term partnering.

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Position Requirements
10+ Years work experience
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