Remote) Analyst Vendor Resource HRSS

Job Title

Responsible for the data capture, analysis & reporting of data information to assist the Trinity Health leadership team achieve operational efficiency. Responsible for auditing of department information, producing reports & suggesting improvements to processes. Provides knowledge & expertise in the program, services & applications.

Our Trinity Health Culture:
Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Work Focus:

Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution.

Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.

Responsible for distribution of analytical reports.

Process Focus:

Utilizes multiple system applications to perform analysis, create reports & develop educational materials.

Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.

Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.

Data Management & Analysis:

Research & compiles information to support ad-hoc operational projects & initiatives.

Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.

Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

The Analyst, Vendor Resource Support plays a critical role across the full lifecycle of vendor management, supporting RFP processes, overseeing implementations, ensuring vendor performance, and driving contract adherence. Acting as a tactical expert and liaison, ensures internal alignment, stakeholder coordination, and quality service delivery from third-party partners.

• Collaborate with Supply Chain, Centers of Excellence (COEs), and business leaders to represent HR Shared Services in the RFP process.

• Create scorecards, conduct cost assessments, compare vendor capabilities, and perform gap analyses to guide strategic vendor selection.

• Support decision-making by offering tactical expertise and clear comparisons of tradeoffs.

• Serve as the primary liaison between HR Shared Services, COEs, TIS, the Contact Center, and vendor implementation teams.

• Facilitate successful deployment of new tools and services, ensuring all impacted stakeholders are trained, informed, and equipped.

• Develop end-user communications and training materials; support localized stakeholder engagement across the organization.

• Monitor and track escalations related to vendor performance and system functionality.

• Coordinate exception handling with COEs and vendors for out-of-policy or unique cases.

• Connect cross-functional components (e.g., payroll, finance, benefits) where implementations have broader system or fiduciary implications.

• Continuously monitor vendor adherence to Service Level Agreements (SLAs).

• Investigate escalations and coordinate with internal teams or vendors to resolve issues promptly.

• Maintain ongoing relationships with vendor partners, attend regular meetings, escalate concerns, and ensure proactive follow-up.

• Act as the internal advocate for service quality and colleague experience in all vendor interactions.

• Monitor compliance with contract terms and escalate to Supply Chain and COEs when obligations are not met.

• Ensure vendors are held accountable to agreed-upon…