Associate Program Specialist

Associate Program Specialist Utility Programs and Services – East Delivery

Location:

Columbia, MD or Reston, VA (Hybrid – Home Office with Office Travel)

To support our growth, ICF is seeking a candidate to support day-to-day responsibilities for multiple commercial electric vehicle infrastructure and load management programs in the Mid-Atlantic. Working closely with program and portfolio managers, this individual will ensure seamless project implementation and contribute to various deliverables such as creating and managing progress reports, supporting program stakeholders and participants, completing charging data and charging site analyses, and researching products and enhancements.

Location:

Columbia, MD or Reston, VA (Hybrid – Home Office with Office Travel)

To support our growth, ICF is seeking a candidate to support day-to-day responsibilities for multiple commercial electric vehicle infrastructure and load management programs in the Mid-Atlantic. Working closely with program and portfolio managers, this individual will ensure seamless project implementation and contribute to various deliverables such as creating and managing progress reports, supporting program stakeholders and participants, completing charging data and charging site analyses, and researching products and enhancements.

• Quality of life:
  Flexible workplace arrangements, work-life balance
• Local events and team-building focus
• Investment of the community:
  Donation matching, volunteer opportunities
• Investment in you:
  Tuition reimbursement, access to professional development resources, 401kmatching, Employee Stock Purchase Plan
• And many, many more (Ask your recruiter for more details!)

• Support program management of multiple electric vehicle infrastructure and load management programs, ensuring quality control and adherence to best practices to meet program goal targets.
• Collaborate with multiple groups to ensure processing, outreach, IT systems, marketing initiatives, customer care, operations, and staff are aligned to reach a common annual goal.
• Maintain accurate program data for participation, project status, incentive amounts, and customer segments, among other program data.
• Maintain internal trackers, spreadsheets, status logs, and SharePoint materials to support program management, budget monitoring, quality assurance, and regulatory reporting readiness.
• Support data quality control by reviewing customer, vendor, and internal program data for completeness, consistency, and potential errors, and by helping resolve missing or questionable information with internal teams, vendors, or the client as appropriate.
• Support preparation of weekly updates, monthly financial reporting, annual reporting, evaluator requests, and other ad hoc reporting needs for the client.
• Support utility customers during their program participation journey.
• Coordinate with vendors and partners to support timely collection of charger utilization, session, uptime, reliability, maintenance, and service response data, consistent with agreed data delivery requirements.
• Assist with program start-up and continuous improvement activities, including workflow documentation, report template updates, process refinements, escalation path tracking, and lessons learned from Phase I to Phase II implementation.
• Interface with the client team for day-to-day planning and updates.
• Provide insight and recommendations for program changes based on existing market knowledge and program trends.
• Create and maintain Excel spreadsheets and databases for internal tracking to ensure program remains within its budget and stays on track to meet goal.
• Report program performance to senior leadership regularly.
• Analyze data and call out trends, find and address errors to resolution.
• Develop and update high quality client reports within required timelines, provide regular program status updates.
• Handle and track issues brought by subcontractors, customers, and customer service representatives.
• Address…