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Remote Scaled Success Manager - SMB
Remote / Online - Candidates ideally in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-08-30
Austin, Travis County, Texas, 78716, USA
Listing for:
Socket.dev
Remote/Work from Home
position Listed on 2026-08-30
Job specializations:
-
Business
Customer Success Management
Job Description & How to Apply Below
Hatch is seeking an early member of its Scaled Customer Success team to own onboarding and activation for SMB customers across the United States. You will shape what scalable onboarding looks like, help customers activate quickly, and build systems that let us grow while maintaining quality.
In this high-velocity role, you will manage a high-volume portfolio (100+ accounts), track metrics like NRR, and use Hub Spot and automation tools to drive value.
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