Remote Member Care & Success Specialist
Remote / Online - Candidates ideally in
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listed on 2026-08-30
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listing for:
Remote Jobs
Remote/Work from Home
position Listed on 2026-08-30
Job specializations:
-
Business
CRM Systems & Management, Customer Success Management
Job Description & How to Apply Below
New Law Business Model (NLBM) seeks a highly organized Member Care Specialist to manage relationships across our membership portfolio. You’ll guide lawyers through onboarding to ongoing retention, acting as the primary operational contact and coordinating with coaching, product, and engineering teams.
You’ll thrive with a data-driven, empathetic approach, ensuring timely responses, accurate CRM updates, and proactive outreach that maintains high engagement and satisfaction across all membership
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