Customer Success Manager – SimpliGov LLC | Remote
Austin, Travis County, Texas, 78716, USA
Listed on 2026-08-30
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Business
Customer Success Management, Client Relationship Management
Customer Success Manager - Simpli Gov LLC | Remote (US)
Simpli Gov is seeking a Customer Success Manager (CSM) to manage a portfolio of government accounts, ensuring customer satisfaction, retention, and expansion. This full-time, remote role offers a base salary starting at $100,000/year plus bonus and benefits
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The successful candidate will act as a trusted partner to government clients, driving adoption of Simpli Gov's workflow automation solutions, fostering executive relationships, and aligning customer needs with innovation and delivery.
- Job Title: Customer Success Manager
- Location: Remote (US-based)
- Pay: From $100,000/year + bonus + benefits
- Job Type: Full-Time
- Contract Type: Permanent
- Reports To: Chief Customer Officer
- Team: Customer Success
Simpli Gov is a government forms and workflow automation platform helping agencies modernize processes, eliminate paper, and serve constituents better. With proven results across 100+ agencies, Simpli Gov combines modern technology with a human touch, offering no-code tools, fast support, and scalable solutions.
- Own and manage a portfolio of accounts across project, program, and leadership levels
- Drive adoption through success plans, relationship building, and performance insights
- Maintain customer documentation and account records
Data, Insights & Reporting
- Track utilization and adoption metrics, highlighting risks and trends
- Prepare dashboards, meeting summaries, and Q /E materials
- Gather and organize customer feedback for internal teams
Retention & Expansion
- Demonstrate value by showcasing program outcomes
- Conduct Strategic/Executive Business Reviews
- Identify expansion opportunities and collaborate with Sales
Cross-Functional Coordination
- Partner with Product, Support, and Professional Services teams
- Document product issues and enhancement requests
- Facilitate training sessions, webinars, and resources
- Maintain up-to-date knowledge of Simpli Gov features
- Guide customers toward best practices
- 5+ years of client-facing experience in customer success, account management, or consulting
- Strong background with government/public sector clients
- Proven ability to influence senior stakeholders and present strategic recommendations
- Experience with SaaS/cloud-based applications and digital transformation programs
- Excellent communication, presentation, and interpersonal skills
- Highly organized, detail-oriented, and proactive in fast-paced environments
- Track record of managing complex, multi-stakeholder initiatives
- Passion for public service and improving citizen experiences through technology
Preferred:
- Experience creating adoption/success plans with measurable outcomes
- Skilled in developing product use cases and guiding best practices
- Eagerness to grow into Senior/Enterprise CSM or leadership roles
- Competitive salary (from $100,000/year + bonus)
- Medical, dental, and vision insurance (employer contributions for employees and dependents)
- Company-sponsored life, short-term, and long-term disability insurance
- 11 paid holidays + flexible time off
- 401(k) plan with 4% employer match
- Monthly home office stipend
- Monthly wellness stipend
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