Business Support Services Lead

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

British Council Payband 7

Contract Type: 1-year Fixed Term Contract, with possibility of renewal

Location:

Jakarta, Indonesia

Closing Date: 9th September 2026 (22.59 Jakarta Time)

You must have the legal right to work in Indonesia at the time of application. There is no relocation or visa sponsorship support.

The Business Support Services (BSS) Lead provides strategic and operational leadership across Business Support Services for the British Council and the British Council Indonesia Foundation.

The holder acts as a trusted adviser to senior leadership, government stakeholders, and internal clients, leading the delivery of corporate services, external regulatory relationships, facilities management, immigration compliance, office safety and security, IT operational oversight, and statutory governance requirements. The role also provides support and guidance to client and partner-funded Programmes operating in Indonesia.

• Act as Corporate Secretary to the Yayasan Board supporting English and Exams operations in Indonesia.
• Ensure statutory, regulatory, and governance obligations of the Yayasan are met in accordance with Indonesian regulations and British Council policies.
• Coordinate Board and governance meetings, maintain corporate records, prepare resolutions, and ensure timely submission of statutory documents.
• Provide governance advice to senior leaders and Board members on compliance and corporate matters.
• Monitor changes in relevant legislation, consult with expert and assess impacts on British Council operations.

• Lead relationships with relevant Government of Indonesia ministries and regulatory bodies.
• Ensure all Memorandum of Understanding (MoUs), permits, licenses, and regulatory requirements remain valid, compliant, and aligned with organisational needs.
• Coordinate annual reviews, reporting requirements, and monitoring of MoU implementation with government stakeholders.
• Represent the organisation in discussions with external authorities on operational and compliance matters.

• Lead budget planning, monitoring, forecasting, and expenditure management across Business Support Services, CD’s Office, and IT functions.
• Ensure financial transactions comply with British Council financial policies, procurement requirements, and delegated authorities.
• Identify opportunities to improve efficiency, cost effectiveness, and value for money across service delivery.
• Monitor supplier performance and contractual commitments against budgets.

• Oversee work permit, visa, and immigration processes for UK-appointed staff, teachers, and other expatriate employees.
• Ensure compliance with Indonesian immigration and employment regulations.
• Maintain effective relationships with external agencies and authorities supporting immigration processes and Tax Exemption facilities.

• Provide strategic oversight of facilities management, workplace services, and office operations.
• Ensure critical service contracts and premises are effectively managed, reviewed, renewed, and deliver agreed outcomes.
• Identify and implement workplace improvements that enhance employee experience, operational effectiveness, and business continuity.

• Lead the implementation and monitoring of office safety, security, and business continuity arrangements.
• Ensure compliance with British Council security standards, health and safety requirements, and local regulations.
• Maintain strong engagement with the British Embassy and relevant stakeholders on security and crisis management matters.
• Support risk assessments, incident management, and emergency response planning.

• Monitor compliance with corporate policies, local procedures, and assurance standards.
• Support internal and external audit requirements and drive continuous improvement actions.

• Provide oversight of local IT service delivery and technology asset management.
• Ensure staff have appropriate technology, equipment, and support to enable effective hybrid and remote working.
• Monitor IT service performance and work with regional and global teams to resolve issues and improve service quality.

The UK-Indonesia Strategic Partnership provides the overarching framework for bilateral cooperation between both countries through to 2045, creating significant opportunities for collaboration across education, English,…