Sr. Product Manager - Digital Product

About the Team

It’s an exciting time in technology, and that buzz is felt throughout Pet Smart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents.

Our Technology team has 6 different departments:
Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain.

Whether it’s online or in our stores, the work that the IT team does is instrumental in Pet Smart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.

Collaborative Work Environment: At Pet Smart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote flex day (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

The Senior Product Manager will lead the vision, strategy, roadmap, and execution for a strategically important area of Pet Smart’s business. This role will be responsible for translating business strategy and customer needs into digital products, experiences, and capabilities that deliver meaningful value for pet parents and measurable outcomes for the business.

This role will operate across a complex and evolving area of the organization, identifying opportunities for innovation and growth, bringing structure to ambiguity, and creating a clear product strategy and roadmap that connects customer needs, business priorities, and technology capabilities.

The Senior Product Manager will serve as a key connector across business, product, technology, UX, data, operations, marketing, loyalty, finance, legal, customer experience, and other enterprise partners. Success requires a strategic product leader who can work independently, navigate ambiguity, influence without authority, and build strong relationships across the enterprise.

The ideal candidate is a strategic thinker, relationship builder, customer advocate, and execution-oriented leader who can unite teams around a shared vision while translating that vision into actionable priorities and products that deliver measurable customer and business value.

• Define and champion the long-term product vision, strategy, and roadmap for an assigned business or customer experience area.
• Translate Pet Smart’s enterprise and business strategies into actionable product priorities and investment opportunities.
• Identify opportunities to drive customer engagement, loyalty, retention, revenue growth, operational efficiency, and improved pet parent experiences.
• Serve as a product thought leader and strategic partner to business and technology leadership.
• Bring clarity, structure, and momentum to complex business problems, emerging opportunities, and areas where product strategy is still evolving.
• Connect individual initiatives and capabilities into a cohesive product strategy and customer experience.

• Develop, prioritize, communicate, and manage a multi-year product roadmap aligned to customer needs and business objectives.
• Balance customer value, business priorities, technical feasibility, operational requirements, dependencies, risk, and time-to-market.
• Define clear KPIs, success metrics, and expected customer and business outcomes for product initiatives.
• Partner with technology, architecture, data, UX, analytics, operations, and delivery teams to bring products and capabilities to market.
• Translate business opportunities and customer needs into clear product requirements, outcomes, user stories, acceptance criteria, and delivery plans.
• Manage products and capabilities through all stages of the lifecycle, including discovery, development, launch, optimization, maintenance, and scalability.
• Continuously evaluate roadmap priorities based on performance, customer insights, business needs,…