Enterprise Resiliency Crisis Manager

About Our Company We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer.

Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and River Source Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description The Enterprise Resiliency Crisis Manager is responsible for coordinating the firm's response to operational disruptions, technology incidents, cyber events, and other events that may impact business operations, clients, employees, or critical services. This role serves as a key member of the Enterprise Resiliency team and provides leadership in preparedness, response coordination, stakeholder communication, and continuous improvement activities. This role ensures that event response documentation, processes, and coordination mechanisms are maintained and executed effectively.

The Crisis Manager partners across business units, technology, cybersecurity, risk management, communications, and executive leadership to ensure effective management of events and support organizational resilience objectives.

This position includes on-call responsibilities (approximately 20-30% of the time) and may be required to support event response activities outside normal business hours.

Key Responsibilities Event Response Execution Serve as a central coordination point during events, working directly with business leaders, technology teams, and risk partners

Support activation and execution of the Event Response framework and associated response activities

Facilitate communication, coordination, and tracking of actions across responding teams

Assist in managing event status reporting and escalation updates to leadership

Documentation & Governance Maintain and update crisis management, event response, and playbook documentation

Ensure documentation reflects current processes, roles, and regulatory expectations

Capture and document key decisions, actions, and outcomes during events

Support post-incident review activities, including tracking follow-up actions to completion

Planning & Preparedness Partner with Enterprise Resiliency team members to plan and execute exercises and simulations

Support ongoing enhancement of event response frameworks, tools, and processes

Identify opportunities to improve response effectiveness, coordination, and documentation

Contribute to development of standards, guidance, and training materials

Stakeholder Engagement Collaborate with cross-functional leaders across business, technology, risk, and communications

Support alignment between Enterprise Resiliency and lines of business during both planning and response

Facilitate coordination across teams to ensure consistent and effective event response practices

Required Qualifications Bachelors degree or equivalent with a degree focus in business continuity, crisis response, incident management; or equivalent work experience.

Strong written and verbal communication skills

Strong organizational and documentation management skills5-7 years business continuity planning or crisis management experience

Knowledge of crisis management processes and procedures.

Preferred Qualifications Certifications Preferred:
Certified Business Continuity Planner (CBCP)
Strong customer service  Collaboration We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day…