Ambulatory Access Optimization Specialist - Remote
Richmond, Henrico County, Virginia, 23220, USA
Listed on 2026-08-31
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Business
Change Management, Business Analyst, Business Systems & Technology Analysis, IT Specialist
Access Optimization Specialist
The Access Optimization Specialist serve as specialty-aligned operational experts who partner with departments to optimize scheduling workflows, visit types, templates, and Epic tools. They ensure consistent implementation and sustainability of access standards by bridging enterprise strategy with frontline operations. Their work is critical to reducing variation, maintaining governance, and driving measurable improvements in scheduling performance.
Essential Job Statements
Serve as the primary operational contact for assigned specialties, supporting scheduling workflow optimization and adoption of Epic tools.
Lead implementation and sustainment of access standards by aligning scheduling practices with enterprise strategy and specialty needs.
Identify and resolve operational barriers such as template inefficiencies, held time, and visit type inconsistencies through collaboration with clinical and design teams.
Provide targeted education and training to specialty leadership and frontline staff on scheduling tools, workflows, and best practices.
Monitor key performance indicators (e.g., held time, block release rates, self-scheduling penetration, deny rates) and escalate gaps proactively.
Support change management efforts to ensure successful adoption and long-term sustainability of scheduling improvements.
Act as a subject matter expert (SME) for Epic scheduling tools, ensuring they are effectively embedded in daily operation.
Facilitate visit type cleanup and optimization, including Fast Pass and self-scheduling configurations.
Drive consistency and reduce variation in scheduling practices across departments to maintain governance and improve patient access.
Performs other duties as assigned and/or participates in special projects to support the mission of VCUHS and department. Provide assistance to team members. Accept alternate assignments, as required.
Employment Qualifications
Required
Education:
Bachelor's degree in Business, Finance, Health Information Management or related field.
A combination of education and experience may be considered in lieu of the degree.
Minimum Qualifications
Years and Type of
Required Experience:
Two (2) plus years of EPIC Cadence design, build, and implementation experience, including provider template optimization, visit type, department and provider build experience preferred.
Project management experience required. Ability to manage multiple priorities simultaneously.
Compensation Range
$75,524.80 - $
Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.
EEO Employer/Disabled/Protected Veteran
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