Infiniti Training Planner R00212942

Infiniti Training Department Support

Provides support for Infiniti Training department with management reporting, executive presentations, event planning and regional communications, primarily on-location in Franklin, TN. Current work schedule is in-office 4 days per week, 1 day (Friday) work-from-home. Work schedule can also include 2-5 days per week at the Training Center in Franklin, TN, due to training events and setup days. Work schedule will include monthly conference calls with Infiniti Global Training/Japan, which occur between 5:30pm – 6:30pm CST.

Serve as on-site contact at Training Center and HQ for training events, requiring being on-site at all times that vendors are present. Occasional visits to Infiniti Retailers, locally and potentially requiring overnight travel, to observe training sessions. Contributes to driving improvements in training in the US, building brand value and achieving enduring profitable growth though our programs. Works cross-functionally to obtain information, develop training plans and generally represent Infiniti Training.

Prepares monthly recap performance reporting on Certification and various Training programs. Supports the Manager with executive-level presentations to report out on Training program performance. Maintains the Project Tracker for Infiniti Training and reports out weekly to Management on project status. Leads training content development review process, compiles feedback and reports back to vendors. Schedules and manages recurring and Ad Hoc calls with various stakeholders, departments and vendors and captures meeting minutes/notes.

Leads bi-monthly IBEST Facilitator call, creates agenda and captures minutes. Maintains technical and programs questions tracker, researches answers and reports out findings. Serve as a point of contact for IBEST Facilitators for programs, features and company information. Provides actionable recommendations to drive the ongoing improvement in training operations. Provide logistical oversight for all Training events; primarily on-location in Franklin, TN.

Support logistics of the vehicle fleet; moving vehicles, planning/scheduling vehicles for events. Conducting Ad Hoc analyses, as requested, to identify issues and drive performance improvement. As necessary, performs other related duties of which the above are representative.

Core tasks:
Monthly executive reporting Tracking of training activities Communications with colleagues and vendors Supervise development of eLearning courses Reviewing launch training materials Reviewing sales, after-sales, technical, and parts training materials

Expectations on Performance:
Timeliness of reports and other projects Quality of presentations Accuracy of work

Required Skills:

Excellent oral, interpersonal, and written communication skills. Networking and relationship building skills Excellent project management and process improvement skills. Self-starter, and can work with limited supervision when needed Eagerness to learn and grow/advance in an automotive company Willingness to support activities and projects that fall outside of typical job requirements, as needed. Strong interest in automotive business, vehicles, technologies. Good problem solving skills.

Strong communication, presentation and organization skills. Thorough computer knowledge such as word processing, spreadsheet, other PC applications, or mainframe applications to resolve complex problems in day to day situations. Limited travel required. Bachelors Degree required (any discipline) 1-3 years of work experience Advanced Excel Skills Must be able to import data such as CSV files, perform multiple graph functions, and generate Pivot Tables.

Must complete Intermediate Client skills test. PowerPoint Intermediate or Expert Must be able to import Excel data/graphs into PPT, create slides using text, images and graphics. Ability to interpret/understand/digest data - Certification %, Turnover, Tenure, etc.

Desired Attributes: 1-3 years of experience working in a training environment. Experience communicating with Automotive Dealers/Dealership employees.