Director, Digital Retail Customer Success — Remote
Remote / Online - Candidates ideally in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-09-01
Phoenix, Maricopa County, Arizona, 85003, USA
Listing for:
Remote Jobs
Remote/Work from Home
position Listed on 2026-09-01
Job specializations:
-
Business
Client Relationship Management, Customer Success Management
Job Description & How to Apply Below
JD Power is seeking a Director of Digital Retail Customer Success to lead CS strategy for 700 dealer customers. You will drive retention, expansion, and adoption across the dealer base, partnering with Sales, PS, and Product to deliver value and strong customer outcomes.
The role requires 7–10 years in Digital dealership management and 7+ years of CS leadership, with a focus on measurable business results and customer advocacy. Remote-USA role with executive impact.
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