Plan Manager- Full Service TEM

Get to Know the Opportunity:
The Plan Manager manages all aspects of TPA‑sponsored plans, maintains and enhances relationships with existing clients, and helps to contribute to increased profitability.

Remote work is allowed from home but requires travel to the Voya office as business requires. Candidates must be located within 50‑mile radius of the assigned office.

• Serves as primary customer contact for specific sponsored plans.
• Resolves service and communication issues through direct contact with sponsors, other customers, and internal functional units (money in, money out, technical services).
• Participates in relationship management with plan sponsors and customers.
• Collaborates with sales, record‑keeping and operations staff to ensure plan alignment.
• Contributes to product development and process improvement efforts.
• Directly resolves complex service and communications issues with customers.
• Identifies and assists with plan retention opportunities, sponsors, distribution, and TPAs.
• Other duties as assigned.

• 3+ years of experience in financial services, operations, or a related field.
• Strong organizational and multitasking skills with the ability to manage high‑volume workloads.
• Excellent written communication and comprehension skills.
• Demonstrated ability to work independently and make decisions with minimal direction.
• Experience handling client communications in a professional, service‑oriented environment.
• Basic proficiency in Excel and ability to navigate multiple systems.

• Bachelor’s degree in Business Administration or a related field, or equivalent work experience.
• Experience in a high‑volume, email‑driven or operations‑focused role.
• Background in retirement services, TPAs, or plan administration.
• Experience requiring independent prioritization and workflow management.

Annual base salary range: $50,600 – $84,340 USD. Salary may vary by location, experience, and other factors. Performance incentives may apply.

• Health, dental, vision, and life insurance plans.
• 401(k) savings plan with up to 6% company matching.
• Employer‑paid cash‑balance retirement plan (4%).
• Tuition reimbursement up to $5,250 per year.
• Paid time off: 20 days paid time off, nine paid company holidays, and a flexible Diversity Celebration Day.
• Paid volunteer time: 40 hours per calendar year.

• Customer Focused: passion to delight customers and offer unique solutions.
• Critical Thinking: analyze data and solve problems.
• Team Mentality: partner effectively with others.
• Business Acumen: understand financial services industry to make sound decisions.
• Learning Agility: open to new ways of thinking and acquiring skills.

Voya Financial is an equal‑opportunity employer. Voya provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Voya is committed to providing reasonable accommodations for persons with disabilities. If an accommodation is needed to participate in the application or interview process, or to perform essential job functions, please contact us for assistance.