Remote Operations Coordinator: Process & Analytics

The Canadian Resident Matching Service (CaRMS)  is seeking an  Operations Coordinator . Reporting to the Manager of Business Operations, the Operations Coordinator is a member of the Operations team and is responsible for supporting the administration and execution of the residency matching process.
This is a full-time, permanent,  fully remote position . The successful candidate must be based in Canada, with occasional travel. Occasional overtime may be required to meet critical deadlines.
This role is ideal for an early-career professional who enjoys working with data, processes, and systems, has a strong attention to detail, and thrives in a deadline-driven environment. The successful candidate is analytical, highly organized, and motivated by improving operational effectiveness through continuous learning and process improvement.
Role and Responsibilities :
Responsible for the administration and operational support of the residency matching process and platform operations.
Supports the execution of match activities and validates operational data to ensure integrity, accuracy, and compliance with established timelines.
Participate in the development, review, and maintenance of operational timelines, procedures, and business processes.
Review and evaluate new system functionality, policy changes, and business requirements, incorporating updates into operational processes and documentation.
Prepare operational reports, metrics, and ad hoc analyses as required.
Develop and maintain process documentation, standard operating procedures, and operational guides.
Support testing activities for new system releases, enhancements, and operational improvements.
Participate in initiatives focused on continuous improvement of operational processes and service delivery.
Provide support to the Client Services team during peak periods.
Help maintain a high standard of customer experience by ensuring timely and accurate communication
Support cross-functional project teams as required.
Provide operational guidance and knowledge sharing to colleagues and internal stakeholders.
Other duties as assigned.

Mandatory Requirements:

Bachelor's degree in business administration, operations management, analytics, health or public administration, or a related field.
Minimum 3 years of experience in operations, client services, administration, project coordination, or a related field.
Strong critical thinking and organizational skills with the ability to manage multiple tasks, deadlines, and competing priorities.
Experience analyzing data and translating insights into operational improvements and insights.
Excellent attention to detail and commitment to accuracy.
Preferred Requirements:
Demonstrated ability to identify and improve business processes.
Ability to learn and adopt new technologies, systems, and AI-enabled productivity tools.
Experience participating in system implementations, testing, or operational change initiatives.
Ability to work independently while collaborating effectively in a remote team environment.
Proficiency with Microsoft 365 applications, particularly Excel, Teams, and SharePoint.
Familiarity with customer relationship management (CRM) tools such as Hub Spot or similar platforms.
Bilingualism (English and French) is considered a strong asset.
The Successful Candidate :
The successful candidate brings experience in operations, administration, business coordination, or process management within a fast-paced and deadline-driven environment. They demonstrate a high degree of ownership and accountability and have a proven ability to manage complex operational activities involving multiple stakeholders, systems, competing priorities, and timelines.
They are highly organized, detail-oriented, and analytical, with strong time management, prioritization, critical thinking, and problem-solving skills. They exercise sound judgment and are comfortable making decisions based on operational data, business requirements, and organizational priorities, while maintaining a high level of data accuracy and attention to detail.
Collaborative, proactive, and adaptable, they work effectively across teams and stakeholders to achieve operational objectives. They are comfortable navigating evolving requirements, identifying opportunities for improvement, and contributing to initiatives that enhance efficiency, data quality, and organizational effectiveness. They bring a systems-thinking mindset and a strong awareness of how processes, systems, and teams connect to support broader operational outcomes.
They demonstrate a continuous improvement mindset and are eager to leverage technology, automation, and emerging tools to streamline processes and improve operational effectiveness. As the role evolves, they will contribute to the ongoing optimization of platform processes, reporting, and operational workflows that support CaRMS' strategic objectives.

What we offer:

CaRMS is committed to fostering an equitable, diverse, and inclusive workplace. We offer a remote-first…