Business Office Manager

About Cedarhurst

Cedarhurst Senior Living is a leading provider of senior living communities, dedicated to enriching the lives of residents through exceptional care and personalized services. With a commitment to excellence and innovation, Cedarhurst creates vibrant environments where seniors can thrive and enjoy a fulfilling lifestyle.

Full-time

Position: Business Office Manager

Cedarhurst Senior Living is a leading provider of senior living communities, dedicated to enriching the lives of residents through exceptional care and personalized services. With a commitment to excellence and innovation, Cedarhurst creates vibrant environments where seniors can thrive and enjoy a fulfilling lifestyle.

• At Cedarhurst, our core values guide how we work together and how we care for those we serve. We expect every team member to be passionate, trustworthy, empathetic, positive, respectful, and approachable. Being part of Cedarhurst means making a meaningful difference every day.
• We believe our team is our greatest strength. That's why we invest in comprehensive training, as well as opportunities for both personal and professional growth. We're committed to promoting from within and supporting team members who want to build their careers with us.
• Cedarhurst offers a competitive benefits package, including medical insurance, life insurance, long-term disability coverage, and a 401(k) plan with company match (after one year of service) for eligible employees.
• At Cedarhurst, we go beyond the standard benefits program to recognize and support our team. Along with comprehensive benefits, we offer GROW Points-a unique rewards system that celebrates your hard work and dedication. You'll also enjoy perks like exclusive Skechers shoe discounts, early paycheck access, and more!

The Business Office Manager, reporting directly to the Executive Director, plays a key role within the community and organization. This position is responsible for supporting the Executive Director and collaborating with other department heads to serve residents and their families, while also serving as the point of contact for community employees with questions or concerns. In addition, the Business Office Manager manages the financial and human resource duties within the community and functions as the primary contact for billing and onboarding processes.

• Manage the functions of the business office, including assisting with marketing activities, conducting tours, and participating in community events.
• Participate in planning and implementing strategies established for the efficient and effective operation of the community.
• Prepare financial and operational reports on a regular basis (monthly or weekly) to provide insights to the Executive Director or Home Office.
• Serve as principal telephone and office receptionist, as necessary.
• Perform management duties in the absence of the Executive Director
• Manage HR tasks, including applicant tracking system (ATS) management, onboarding, training, and reporting workers' compensation claims, ensuring compliance with state regulations and internal policies.
• Maintain employee timecards and ensure accurate and timely submission of payroll data to Human Resources.
• Reconcile credit card transactions, including coding receipts and providing relevant transaction information.
• Submit change requests to Home Office timely as resident billing and activity occur, providing comprehensive supporting documentation.
• Track and bill resident accounts for one-time charges in the property management system.
• Act as the primary point of contact for residents and their families handling billing, contract questions, payment issues and other business-related inquiries, delivering excellent customer service and support.
• Assist at residents/POAs request with submissions of invoices to LTC insurance.
• Manage and maintain accurate and compliant resident and employee files.
• Order office supplies as needed.
• Ensure effective communication is being utilized by community staff with the residents' families concerning residents' care, encompassing their physical, personal, and emotional wellbeing.
• Work well with others and take direction from management, as well as taking initiative with the capability to engage in conflict intervention and resolution for residents, families, employees, and others as needed.
• Other duties as assigned.

• High School diploma or equivalent required with 2-4 years of related experience required.
• Bachelor's degree in business administration, finance, healthcare administration, or a related field is preferred.
• CPR or BLS certification preferred.
• Experience in a similar role, preferably within a senior living community or healthcare setting preferred.
• Understanding of basic accounting and financial management, with experience in billing, accounts receivable, credit card reconciliation, and financial reporting.
• Demonstrated proficiency in common digital…