OHS Business Operations Associate Director Remote

** Requisition number:
** 2369479

** Job category:
** Business Operations

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start  
** Caring. Connecting. Growing together.*
* Transforming health care for everyone takes a huge effort. But we never said major impact was easy. At United Healthcare, We are working to create a system that is connected, aligned and more affordable for all involved. One that delivers high quality care, responsive to the needs of each person and the communities in which they live. And as part of the United Health Group family of businesses, we have the support and resources of a Fortune 6 industry leader to do so.

As a Director of Strategic Initiatives, you'll lead mission critical initiatives that drive the development of national policy for a significant population. You'll develop competitive products that deliver more value and improved outcomes and will help transform the health care industry.

The OHS Business Operations Associate Director will a focus on management of shared service partners and cost management.  This role is responsible for building and maintaining visibility into performance and cost metrics, supporting forecasting and cost management processes, and identifying insights to improve efficiency and outcomes. The individual works closely with OHS executive leadership and cross-functional partners to ensure data accuracy, transparency, and follow-through.

You'll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

*
* Primary Responsibilities:

*
* + Performance Management

+ Develop and maintain comprehensive shared service performance reporting (KPIs, SLAs, productivity, cost, and quality metrics)

+ Monitor performance trends and highlight risks, issues, and opportunities

+ Support preparation of executive-ready dashboards and summaries

+ Ensure data accuracy, consistency, and timeliness

+ Cost Management & Financial Analysis

+ Support cost tracking, reporting, and analysis across various functions

+ Assist in budgeting, forecasting, and variance analysis activities

+ Identify key cost drivers and support cost optimization initiatives

+ Partner with Finance to ensure alignment of financial data and assumptions

+ Data Management & Insights

+ Aggregate and synthesize data from multiple sources to provide actionable insights

+ Translate data into clear findings and business implications

+ Identify opportunities to improve transparency and reporting efficiency

+ Execution Support & Coordination

+ Support execution of performance and cost management initiatives

+ Track action items, deliverables, and follow-through across stakeholders

+ Assist in preparing materials for leadership forums (MBRs, performance reviews, etc.)

+ Help coordinate across Business, Share Services, Finance, and Technology teams

+ Continuous Improvement Support

+ Identify opportunities to improve reporting processes, data quality, and operational efficiency

+ Support initiatives to reduce manual work and enhance automation

+ Contribute to standardization and simplification of processes

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

*
* Required Qualifications:

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* + 5+ years of experience in business operations, analytics, finance, or related roles

+

Experience with performance reporting, financial analysis, or operational metrics

+ Proven ability to provide executive savings materials supported with data and facts

+ Proven ability to work in a fast-paced, matrixed environment

+ Demonstrated solid analytical and data management skills (Excel, reporting tools, etc.)

+ Demonstrated solid organizational and communication skills

** Success Measures*
* + Accurate, timely, and actionable performance and cost reporting

+ Improved visibility into ECS performance and cost drivers

+ High-quality analysis that supports decision-making

+ Effective tracking and execution of initiatives and deliverables

+ Contribution to improved efficiency and reporting processes

* All employees working remotely will be required to adhere to United Health Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In…