GTM Process Manager

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As the GTM Business Process Manager, your charter is to design scalable GTM processes, and canonical flows that bring system-level coherence to a complex, multi-system enterprise revenue ecosystem. Bridging GTM strategy, operations and AI systems, you will transform operational complexity into visual clarity—using service design and process visualization to model how human teams interact with autonomous AI agents. You will serve as the primary process designer and BRD writer for end-to-end seller workflows, establishing human-in-the-loop governance that drives measurable business outcomes.

This position is an individual contributor role reporting to the Director, GTM Process & Systems Governance.

Responsibility

• Develop and design Process Architecture, focusing on end-to-end business design and structural integrity to re-engineer or reimagine business processes utilizing AI, and establish standards and frameworks for process design and maintenance

• Map, redesign, and maintain end-to-end canonical GTM and sales process flows and service blueprints (using Miro, Lucidchart, or similar enterprise mapping tools), aligning seller actions with back‑stage AI agents to identify high‑value opportunities where automation can reduce friction, accelerate cycle times, and improve rep productivity

• Design workflows for GTM motions — including qualification, outreach sequencing, pipeline management, forecasting support, and post‑sale handoffs

• Define operational checkpoints and governance frameworks visually, explicitly distinguishing full agentic automation from human‑validated steps, to ensure system quality, rep trust, and clear handoff criteria

• Create and maintain key documentation — including process flows, playbooks, RACIs, and developer‑ready user stories/BRDs — converting high‑level AI capabilities into visual playbooks and interactive workflow blueprints for IT and stakeholders, keeping operational efficiency, ease of use, and effectiveness top of mind

• Facilitate process discovery workshops and decision‑making sessions on proposed process initiatives, AI augmentation strategies, and agentic solutions, delivering executive‑aligned visual narratives that translate complex AI architectures into clear, compelling transformation roadmaps for cross‑functional leadership

• Collaborate across departments and effectively manage stakeholders and user groups to determine downstream impacts of process or system changes; provide leadership with project status updates, feedback, and reporting on key projects

• Establish metrics to monitor workflow adoption, identify operational bottlenecks, and continuously evaluate and iterate on deployed processes and agentic solutions using user feedback and business outcome data to maximize seller productivity and revenue acceleration

• Understand the GTM process architecture of key systems in the tool stack and formulate POVs on integration streamlining

Hybrid: Employee divides their time between in‑office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per…