Chief External Relations Officer

WHO WE ARE:

Since 1923, NCCI has been committed to fostering a healthy workers compensation system. We are the nation’s trusted source for accurate, objective workers compensation information. At NCCI, we recognize that our employees are the reason our legacy endures today. We’re motivated by the opportunity to do challenging and interesting work, and our Total Rewards package attracts top talent. Our employees care about each other, and the communities in which they live and work.

Our values of integrity, respect, quality and excellence, responsibility, and commitment guide our success.

WHAT WE BELIEVE:

We come from diverse backgrounds, so our commitment to inclusion is what brings us together to work as one.

• We respect each other and value our differences
• We can be authentic and feel like we belong
• We promote equity in our organization and our community

TEAM: EXECUTIVE

PAY TYPE:

SALARY

With a 100+ year legacy of service, the National Council on Compensation Insurance (NCCI) is the nation’s premier source for workers compensation data, insights, and solutions. NCCI’s core mission is to foster the health of the workers compensation system, operating as a licensed rating, advisory, and statistical organization.

As a trusted source of comprehensive data and analysis, NCCI helps inform decision‑making for the workers compensation industry. We leverage our depth of expertise and thought leadership to analyze workplace trends and deliver actionable insights to industry stakeholders. Key areas of focus include ensuring loss cost adequacy, conducting objective reform analysis, supporting self‑funded residual markets, and maintaining exceptional data timeliness and quality.

NCCI is a member‑owned and financially sound organization, operating on a not‑for‑profit basis. Our performance is evaluated based on the tangible and intangible benefits we deliver to our stakeholders. We work strategically to bring value to the system, modernize and streamline solutions, help our stakeholders understand the current and future trends impacting workers compensation, and support overall industry needs.

Our culture is one of dedication, depth of expertise, respect and integrity, accountability, and quality. Employees and leaders foster an environment where collaboration and innovation are expected and supported. We have been named a “Best in Class Employer” by Gallagher’s Benefits Strategy and Benchmarking several years in a row and have received multiple forms of recognition for organization, industry and community impact.

NCCI’s workforce consists of over 800 employees, with the majority located near the company’s headquarters in Boca Raton, Florida. This position will be based in Boca Raton, with the majority of time onsite and some flexibility for periodic remote work.

The Chief External Relations Officer is a member of NCCI’s Executive Team and contributes broadly to the strategic direction, operating effectiveness, and long‑term success of the organization. This leader helps shape both what NCCI delivers to the workers compensation system and how NCCI operates to deliver greater value, strengthen execution, and adapt to changing stakeholder needs.

The Chief External Relations Officer provides executive leadership for both the Regulatory Division and Customer Operations Division. The role is stakeholder focused and strengthens alignment across NCCI’s regulatory, industry, carrier, bureau, residual market, and other customer‑facing activities while preserving the distinct expertise, responsibilities, and accountabilities of each function.

A core responsibility of the role is to develop and lead an integrated stakeholder engagement strategy. This includes ensuring NCCI has a comprehensive view of its relationships with regulators, carriers, agents and brokers, independent bureaus, legislators, industry associations, insureds, and other participants in the workers compensation system. The role ensures external perspectives, market intelligence, and stakeholder insights are understood, shared, and used to…