Manager Sales Operations

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Ascend Learning, a leading healthcare and learning technology company,is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning.

From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.

Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

Ascend Learning is hiring a Manager Sales Operations. As a Manager Sales Operations you will own day-to-day sales operations execution and reporting for a category of the Healthcare commercial organization. Partner with Sales Leadership, Finance, and Commercial Operations to drive forecasting discipline, pipeline management, commissions tracking and payments along with a focus on scalable processes, while leading one direct report to deliver timely insights and operational support.

This position has the flexibility of remote work within the United States. Eastern or Central time zone preferred.

• Lead forecasting cadence and sales performance reporting (weekly/monthly/quarterly). Produce standardized dashboards and executive-ready insights; identify risks/opportunities and recommended actions.
• Drive pipeline management and customer relationship management data quality. Establish hygiene standards, monitor compliance, and coach field teams on accurate opportunity updates and stage definitions.
• Partner on annual/quarterly planning, including territory design, quota deployment, capacity models, and coverage analysis.
• Own commercial operating rhythm: business reviews, key performance indicator definitions, and meeting materials; ensure alignment across Sales, Marketing, Finance, and Customer Success.
• Manage and develop one Sales Operations Analyst: prioritize backlog, set goals, provide coaching, and ensure timely delivery of recurring reports and ad hoc analyses.
• Evaluate and optimize sales tools and automation (customer relationship management enhancements, reporting automation, and process simplification); lead small projects and user adoption initiatives.
• Own end-to-end commissions administration: maintain incentive compensation plans and calculations, process quarterly payouts, audit for accuracy, and serve as the primary point of contact for commission disputes partnering with sales, finance and human resources.

• Bachelor's degree in Business, Finance, Analytics, or related field preferred. Equivalent experience will be considered.
• 5+ years of progressive experience in sales operations, revenue operations, commercial analytics, or a related function, including experience with forecasting and customer relationship management reporting.
• Prior people leadership experience preferred (at least 1 year).
• Advanced proficiency with spreadsheet analysis and business intelligence/reporting; experience supporting a field sales organization in a regulated/healthcare environment preferred.
• Strong knowledge of sales operations disciplines (forecasting, pipeline management, territory/quota planning, and performance measurement).
• Advanced proficiency with customer relationship management and reporting/analytics tools; strong spreadsheet and presentation skills.
• Ability to translate data into actionable insights, manage cross-functional stakeholders, and lead continuous process improvement.
• People leadership skills to coach and develop an analyst and manage…