Account Manager, Direct Mail, Remote Work

At Production Solutions
, we invest in your success. In this role, you’ll manage multiple client projects from start to finish, taking full ownership of each engagement. You’ll anticipate client needs, prevent issues before they arise, and confidently navigate challenges in a fast-paced environment with shifting priorities and deadlines. Each project deepens your understanding of your clients’ businesses, enabling you to deliver increasingly strategic, tailored solutions—and earn their trust to lead future engagements from beginning to end.

At Production Solutions, a Division of Moore
, is an industry leader in direct mail production management. We believe breakthrough results come from inspired people, ambitious thinking, impeccable service, and a strong spirit of collaboration. We listen, strategize, create, and execute direct mail campaigns that support annual fundraising programs, approaching every challenge with boldness, resourcefulness, and hustle. As part of our remote team, you’ll join a connected, supportive culture where problem-solving and teamwork are central to how we work—and where your career is supported by visionary leadership and a company that truly cares.

At Moore is a data-driven constituent experience management (CXM) company, achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels, and devices. We are an innovation-led company that is the largest marketing, data, and fundraising company in North America, serving the purpose-driven industry with clients across education, association, political, and commercial sectors

• Point of contact for clients, producing client satisfaction and retention using responsiveness and ease of the process.
• Manage production efforts and facilitate direct mail campaigns from inception to mailing and delivery in an organized and detail-oriented manner, producing the finished products to match the client’s source documentation and information.
• Follow core compliance SOPs and QC (Quality Control) procedures; utilize checklists and other company service processes, activities, and operational systems.
• Ensure all client requirements are understood and translated into measurable and effective communication with all necessary end-users.
• Conduct competitive bidding, procurement, price negotiations, and budgeting.
• Interpret and review client’s mailplan and source documents to write data processing specifications, personalization, and mailshop instructions.
• Manage project schedules and meet deadlines: set, synchronize, and drive schedules with the client, internal team, and external suppliers.
• Perform multistage QC procedures, including print proofs, press approvals, data processing, editing, and additional value-added checking (fact-checking).
• Manage artwork, work orders, proofs, change orders, and obtain approvals. Accurately and quickly update all documents, departments, vendors, suppliers, and clients throughout the project.
• Monitor mailing progress through proprietary metrics and USPS (United States Postal Service) contacts for applicable clients.
• Analyze print, data, and mailing for efficiency; reduce costs; negotiate lower prices through gang or program pricing, cost savings recommendations, and ongoing discussions with suppliers and internal departments.
• Liaison with management, internal departments, and vendors/suppliers to troubleshoot problems and provide innovative solutions.
• Conduct multiphase billing, coordinate cost documentation, invoicing, and postage reconciliation for accurate final billing.
• Cross-train other client accounts for team members on leave of absence or vacation

• Experience in the direct mail industry, including printing/mailing industry terminology.
• Proven record of working independently and efficiently on multiple projects while meeting deadlines.
• Strong customer service skills and proven ability to develop and maintain strong working relationships with internal staff and outside partners/vendors.
• Available when necessary to work outside of regular business hours.
• Proficient use of database system.
• Excellent proofing skills.
• Excellent written and verbal communication skills.
• Fa…