Customer Value Architect EST, Remote

Mind Bridge Analytics, 80 Aberdeen Street, Ottawa, Ontario, Canada

Posted Wednesday, August 26, 2026 at 4:00 a.m.

Mind Bridge is the global leader in AI-powered financial risk intelligence. Our platform, Mind Bridge AI™ is enabling finance and audit professionals to build the AI-powered finance department of the future. With over 120 billion financial transactions analyzed with Mind Bridge’s AI, we set the standard for innovation, scalability, and customer satisfaction.

At Mind Bridge, we're driven by innovation and excellence, united as a team to revolutionize financial integrity. Here, your ideas matter, and your efforts make a meaningful impact. If you're passionate about using AI to drive positive change, Mind Bridge is the perfect fit. What distinguishes us is our unwavering commitment to our values:
Innovation, Collaboration, and Integrity. These principles foster a vibrant workplace culture, where appreciation and a strong sense of community flourish.

The Customer Value Architect is responsible for turning Mind Bridge from a deployed product into a durable operating capability inside the customer’s organization.

This role sits within the Customer Transformation & Value Architecture function and owns the customer value architecture after the operating strategy has been defined. You will translate customer goals, use cases, workflows, stakeholders, and executive priorities into a scalable adoption and value-realization motion.

You are the architect of how customers adopt Mind Bridge at scale, embed it into their operating rhythm, and prove measurable value over time.

You will work closely with Forward Deployed Process Engineers, Project Managers, Account Managers, Success Engineering, Product, Education, and Support. FDPEs help redesign the customer’s operating model for point-in‑time transformation; you scale that strategy into adoption, executive alignment, value realization, and repeatable customer behavior.

This role is ideal for someone who can combine audit, finance, transformation, change management, analytics, and executive communication into a practical customer value system.

• Take the operating-model strategy created with the FDPE and translate it into ongoing customer rituals, success checkpoints, enablement plans, and business reviews.
• Ensure Mind Bridge becomes part of the customer’s recurring workflows, not a one-time analytical exercise.
• Partner with customer leaders to define how teams will review insights, assign actions, measure outcomes, and sustain usage.
• Build adoption motions that can scale beyond the initial use case, entity, or team.
• Ensure customers understand the “next best use case” and the path from first value to broader transformation.
• Drive adoption strategies that help customers move from initial use torepeatableoperating behavior.
• Design persona‑based adoption plans for executive sponsors, process owners, audit leaders, finance leaders, analysts, and operational users.
• Partner with Customer Education to package enablement paths, workshops, office hours, templates, and reusable adoption assets.
• Identify adoption friction and coordinate the right internal response without becoming the project manager, support owner, or technical triage lead.
• Help customers establish internal champions, governance rhythms, and centers of excellence where appropriate.

• Create executive‑ready value narratives that communicate progress, outcomes, risks, and expansion potential.
• Facilitate customer business reviews and executive value conversations in partnership with Account Management.
• Equip customer champions with internal stories, metrics, and materials they can use to advocate for Mind Bridge.
• Translate operational wins into board‑, CFO‑, Controller‑, CAE‑, or Audit Committee‑relevant language.
• Surface executive misalignment early and coordinate internal sponsorship where required.

• Partner with FDPEs to understand the customer’s redesigned operating model and convert it into a scalable adoption plan.
• Partner with Project Managers to ensure…