Executive Director, Strategic Account Relationship Management

San Antonio Home Office I

Phoenix Campus (Main)

Tampa Campus

Charlotte, NC - CENTS

Colorado Springs Campus

Tampa Crosstown

Plano Legacy

Full time

R0119420

** Why USAA?*
* At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

** The Opportunity*
* As a dedicated Executive Director, Strategic Account Relationship Manager, you will help drive operational efficiency, organizational value, deliver exceptional customer experience through effective relationship management with key strategic suppliers, and provide a single voice for all DS&A contracts. This position will be responsible for establishing and leading the 3P sourcing framework in support of the overall DS&A strategy.

We offer a flexible work environment that requires an individual to be  
** in the office 4 days per week.
** This position can be based in one of the following locations:
San Antonio, TX, Plano TX, Phoenix AZ, Colorado Springs CO, Charlotte NC, OR Tampa FL. Relocation assistance is available for this position.

** What you'll do:*
* + Executes the vendor management strategy through the effective implementation, management, and optimization of the vendor portfolio to fulfill operational and financial objectives.

+ Manages the integration of assigned third party supplier relationships focusing on operational improvements and the achievement of transformational goals.

+ Collaborates with strategic account partner leadership to develop business plans that achieve shared objectives and financial goals, expanding USAA's revenue and external market share.

+ Consults with key stakeholders to provide subject matter expertise on the business' vendor strategy and portfolio while defining impact to business operations and financials.

+ Manages the analysis of vendor performance data to identify trends, opportunities, and risks, providing key insights and recommendations to support senior leadership's strategic decision-making.

+ Communicate updates to senior executives on financial analysis, trends, performance, and expense management as it relates to the supplier management portfolio.

+ Gathers and analyzes emerging industry and market trends to expand and deepen relationship and develop supplier solutions.

+ Serves as the approval for invoices, ensuring the team has validated and coded expenses accurately, maintaining budget adherence in accordance with contract and business objectives.

+ Leads the development of business cases and recommendations for supplier value management and partner-based solutions.

+ Builds and leads a team of professionals through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

+ Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

** What you have:*
* + Bachelor's degree; OR 4 years of relevant education and/or experience.

+ 10 years of progressive relationship management, vendor management, or operations experience in financial services, information technology, or related industry.

+ 4 years of people leadership experience in building, managing and/or developing high-performing teams required.

+ Proven experience successfully creating and/or leading a vendor relationship management program that includes successful negotiation of high value contracts.

+ Subject Matter Expert of supply chain management, relevant industry regulations, and operational risk concepts.

+ Ability to translate the organizational focus and strategic objectives between organizations (internal and third party).

+ Demonstrated aptitude to drive results and change across multiple levels of an organization required.

+ Effective relationship management skills and demonstrated ability to influence decisions at the senior executive leadership levels and key account relationships.

+ Expert in analytics, strategic planning, and project management with demonstrated experience to effectively prioritize multiple priorities.

+ Exceptional communications and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue.

+ Travel may be required.

** What sets you apart:*
* + Contact Center Experience prefer: USAA contact center

+ Experience working with Workforce management

+ US military experience through military service or a military spouse/domestic partner

** Compensation range:
** The salary…