Business Analyst, Renewal Desk

Job Description

As a Business Analyst focused on legal software renewals, you will own the end-to-end renewal process for a portfolio of industry-leading legal software products, including Legal Tracker, HighQ, Exterro, Open Text, and Document Intelligence. This is a high-impact role that sits at the intersection of customer relationships, commercial strategy, and operational excellence.

You'll work closely with Account Management, Account Specialists, and Customer Success Managers to ensure renewals are handled accurately, on time, and in alignment with broader business goals. As the go-to expert on legal software contracts and pricing, you'll be an indispensable partner to the account team — bringing clarity, confidence, and solutions to every renewal conversation.

In the role of Business Analyst, you will be responsible for:

• Owning and managing the full renewal lifecycle for a portfolio of legal software products, including Legal Tracker, HighQ, Exterro, Open Text, and Document Intelligence.

• Preparing and delivering accurate, competitive pricing proposals for renewals.

• Proactively managing the customer notification process to ensure timely awareness of upcoming renewals.

• Collaborating cross-functionally with Account Management, Account Specialists, and Customer Success Managers, staying ahead of potential issues before they arise.

• Identifying and communicating renewal risks and opportunities to internal stakeholders in a timely manner.

• Serving as the subject matter expert on legal software contracts and pricing, bringing that expertise to bear as a trusted and essential member of the account team at every renewal touchpoint.

• Acting as the primary point of contact for customers on all contractual and pricing questions related to renewals.

• Leading and facilitating renewal negotiations using established playbook approaches, while developing creative, ad-hoc solutions for complex or escalated situations.

• Continuously developing and refining processes and tools that scale the renewal function and drive greater efficiency.

You are a fit for the role of Business Analyst if you have the following required qualifications:

• 3–5 years of experience in a renewals, sales operations, contract management, or business analyst role, preferably within a SaaS or legal technology environment.

• Familiarity with legal software platforms or enterprise software contracts is a strong plus.

• Experience working with CRM tools (e.g., Salesforce) and contract management systems.

• Strong analytical skills with the ability to build and interpret pricing models and renewal data.

• Excellent communication and interpersonal skills — you're comfortable engaging customers and internal stakeholders at all levels.

• A proactive, solutions-oriented mindset with a strong sense of ownership.

• Ability to manage multiple priorities and deadlines in a fast-paced environment.

• Bachelor's degree in Business, Finance, or a related field, or equivalent experience.

• Prior experience managing renewals for legal or compliance software.

• Comfort facilitating negotiations and navigating escalated or complex customer situations.

• A track record of building or improving operational processes, not just following them.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values:
  Obsess over our Customers, Compete to Win, Challenge (Y) our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.…