Sr Analyst-Operational Reporting

About the Team

There are a lot of activities that happen in our stores so we have a strong cross-functional team focused on doing Anything for Pets by supporting the store teams through effective communications, processes and initiatives. The Store Strategy & Operations department leads the way to support all store activities and define business-driving strategies. The Workforce, Insights & Planning team owns labor optimization and reporting needs.

The Operations & Innovation team owns merchandise execution, process improvement, compliance, store technology and innovation. And the Strategy team leads all the business-driving efforts for Salon, Pets Hotel, Pet Training and In-store customer experience. These teams work diligently to ensure our associates, pets and pet parents are supported, while operating efficiently to drive the business.

Collaborative Work Environment:At Pet Smart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

The Sr. BI Developer, serving the Store Operations & Services teams, is responsible for providing data-driven insights through strong analytical and critical-thinking skills, with a focus on delivering actionable business recommendations that drive operational efficiencies across the store network. This position requires cross-functional collaboration throughout the organization, both at the Home Office and in the Field, to compile and synthesize robust datasets and produce actionable, standardized reporting.

The role identifies, defines, analyzes, prioritizes, tests, and refines reporting requirements and partners with cross-functional IS and business teams (Store Operations & Services) to deliver the final product.

The role works directly with internal stakeholders, including business partners and IS teams, to translate requirements into solutions. The candidate must be able to work independently or on a cross-functional team in a fast-changing environment while participating in a variety of projects, serving as an analytical partner, and providing data-driven solutions.

• Define, Measure, Analyze, Implement and Control (DMAIC) a portfolio of Store Operations reporting focused on understanding, supporting, and improving relationships with internal Home Office and Field partners and external customers.
• Influence business leaders, with Director alignment, to accept and better understand delivery, technology, and alternative views that elevate operations.
• Lead user acceptance testing by comprehending, driving, and validating BI reporting metrics, attributes, and objects; clearly communicate data or object errors requiring correction by IS partners; and follow through to resolution, including root-cause evaluation.
• Translate business needs into reporting solutions through the data stack, data storage, and ETL processes; fully comprehend and roadmap final data outputs with team support.
• Translate technical specifications for business users and business requirements for technical teams.
• Lead dotted-line IS team builds to deliver enterprise-ready reporting solutions.
• Engage and collaborate on the development of a vision and roadmap that continuously advances reporting solutions.
• Understand and apply IT terminology and a team-based approach to…