Business Analyst

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.
BUSINESS ANALYST

Job Location : DIVISION OF BENEFITS AND MEDICAL ELIGIBILITY (DBME) Family Assistance Administration (FAA) Systems 8620 North 22nd Avenue, Phoenix, Arizona 85021 Posting Details:
Salary: $25.1064 - $48.2769/Hourly ($52,221.31 - $ Annually) Grade: 24 Closing Date:
September 11, 2026

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view ‘Our DES’ video.

Come Join the DES Team!

The Department of Economic Security, Division of Benefits and Medical Eligibility, is seeking an experienced, highly motivated individual to join our team as a Business Analyst in the Family Assistance Administration (FAA) Systems unit. This position is responsible for supporting computer applications governed by the Division of Benefits and Medical Eligibility (DBME) for Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Medical Assistance (MA), and State programs.

The position will conduct analysis of business processes, gather business requirements, perform testing, and participate in project and pilot work groups.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

• Conduct research and analysis of business processes utilizing methodologies and techniques for system analysis and design, policy, and other resources, organizational, operational procedure, and system requirements. Conduct feasibility reviews, impact, and gap analysis of workflow, data flow, and other diagrams.
• Conduct business and functional requirement gathering and documentation; report specifications; manage requirement traceability matrix and recommend solutions and implementation strategies working with End User, Developer, Stakeholder, etc. to support the Division’s processes and applications. Provide functional expertise to developers during the design phase.
• Gather business requirements for an Impact Filter, Business Requirements Document (BRD), System Change Request, Project Charter, etc.
  
  Schedule, facilitate, and lead sessions to interview stakeholders to gather and document business and functional requirements, develop process flows for complex processes, create use cases, and work with developers to ensure an understanding of the business and functional requirements.
• Complete testing activities (develop comprehensive test cases, scenarios/scripts, use cases, regression testing, etc.); execute tests, report and document test outcomes for traceability, submit, monitor, and track defects; and re-test when appropriate.
  
  Coordinate and track post-migration certification, including after-hours; validate implementation of deliverables; and document and facilitate implementation of best practices or lessons learned.
• Participate in Pilots and Projects by developing, modifying, and updating project work plans, creating Project Change Requests, setting goals and objectives, scheduling meetings with project teams or…