Client Success Consultant

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning, a leading healthcare and learning technology company,is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning.

From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.

Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.

We re always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you d thrive, read on to learn more.

What You'll Do

Staff Garden, a brand of Ascend Learning, is hiring Client Solutions Consultant to serve as the primary strategic partner for assigned healthcare workforce clients throughout their entire customer lifecycle, from implementation through renewal and expansion. The role is responsible for driving customer success, executive engagement, product adoption, retention, and growth while serving as the first point of escalation for client needs and business challenges.

As a trusted advisor to healthcare executives and workforce leaders, the Client Solutions Consultant develops deep partnerships that align Staff Garden solutions with organizational workforce objectives. This role collaborates closely with Product, Engineering, Support, Finance, Legal, Sales, and Implementation teams to deliver exceptional client outcomes, maximize value realization, and identify opportunities for growth and expansion. Success is measured by client retention, customer satisfaction, buyer advocacy, utilization, and revenue growth.

WHERE YOU’LL WORK

This position will have the flexibility to work remotely within the United States. Living within the Eastern or Central time zone preferred.

How You’ll Spend Your Time

Strategic Account Ownership

• Serve as the primary point of contact for an assigned portfolio of healthcare workforce clients throughout the customer lifecycle.
• Build and maintain relationships with executive sponsors, senior leaders, and operational stakeholders.
• Lead recurring business reviews and strategic planning sessions to demonstrate value realization, platform impact, utilization trends, and workforce outcomes.
• Develop and maintain account plans that align client business objectives with Staff Garden solutions.
• Monitor account health and proactively address risks that may impact client satisfaction, retention, or growth.

Client Success & Problem Resolution

• Serve as the first point of escalation for all client concerns, including implementation delays, adoption challenges, billing issues, competitive threats, support concerns, and stakeholder turnover.
• Coordinate cross-functional resources to ensure timely resolution of customer issues.
• Advocate internally on behalf of clients and drive accountability for customer outcomes.
• Ensure seamless transitions between sales, implementation, and ongoing account management phases.

Revenue Retention & Expansion

• Lead contract renewal planning and execution efforts across assigned accounts.
• Identify and pursue expansion opportunities that increase client value and support growth objectives.
• Partner with Finance, Legal, and Sales teams to facilitate renewals, amendments, statements of work, and commercial discussions.
• Support achievement of retention, expansion, and new bookings goals.

Client Onboarding & Adoption

• Lead strategic onboarding sessions for new clients to establish priorities, success measures, governance structures, and implementation objectives.
• Partner with implementation and support teams to drive successful adoption and utilization.
• Develop strategies to increase customer engagement, platform adoption, and measurable…