Business Operations Specialist; Remote Eligible

About Mathematica

Mathematica applies expertise at the intersection of data, methods, policy, and practice to improve well-being around the world. We collaborate closely with public- and private-sector partners to translate big questions into deep insights that improve programs, refine strategies, and enhance understanding using data science and analytics. Our work yields actionable information to guide decisions in wide-ranging policy areas, from health, education, early childhood, and family support to nutrition, employment, disability, and international development.

Mathematica offers our employees competitive salaries and a comprehensive benefits package, as well as the advantages of being 100 percent employee owned. As an employee stock owner, you will experience financial benefits of ESOP holdings that have increased in tandem with the company’s growth and financial strength. You will also be part of an independent, employee-owned firm that is able to define and further our mission, enhance our quality and accountability, and steadily grow our financial strength.

Read more about our benefits here:
Benefits at a Glance.

The Business Operations Specialist supports and coordinates core operational processes, governance workflows, and cross‑functional initiatives that contribute to effective program execution across the organization.

This role supports key operational functions—including project review (PR) processes, scheduling coordination, and documentation management—and identifies opportunities to improve efficiency, consistency, and data quality. The Specialist works across teams to coordinate stakeholders; support streamlined workflows and contribute to process improvements and workflow automation. The role also supports Client Experience (CX) initiatives and performance measurement activities, including KPI maintenance and reporting, to support organizational insight and continuous improvement.

Initiative Operations & Governance:

• Coordinate and support execution of project review (PR) processes across initiatives, including timelines, materials, and stakeholder participation
• Serve as the primary point of contact for PR‑related coordination and communication; route issues to appropriate stakeholders for resolution
• Monitor operational issues (e.g., support tickets), while coordinating resolution with appropriate stakeholders and escalating risks as needed
• Maintain established governance workflows and support consistency and compliance across operational processes

Client Experience (CX) & Operational Insights:

• Support the development and delivery of Client Experience (CX) initiatives, including survey deployment, response tracking, and data management
• Review and analyze CX data and operational metrics to identify trends, and potential areas for further review
• Contribute to the development of CX‑related materials, including training content, communications, and documentation
• Summarize CX insights and support implementation of approved process and operational improvements

KPI Development & Performance Monitoring:

• Support the maintenance and periodic refinement of key performance indicators (KPIs) across Business Operations, including risk management and client experience metrics
• Compile, maintain, and prepare routine KPI reports to support leadership visibility and decision‑making
• Apply established KPI definitions, data sources, and reporting standards consistently
• Identify and recommend opportunities to improve reporting efficiency within established performance‑measurement processes

Scheduling & Resource Coordination:

• Develop and maintain schedules across initiatives and operational workflows based on established priorities, timelines, and resource availability
• Identify scheduling conflicts and workflow bottlenecks and coordinate resolution with relevant stakeholders
• Recommend improvements to scheduling practices to increase efficiency and visibility for stakeholders

Documentation & Process Standardization:

• Capture and document key decisions, risks, outcomes, and client‑facing materials, using established standards for clarity, accuracy, and…