Manager, Member Experience Operations

About Us

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the world by number of members and locations. As of March
31, 2026, Planet Fitness had approximately 21.5 million members and 2,909 clubs in all 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia and Spain. The Company’s mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®.

At Planet Fitness, our unique mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. And we’re proud of the amazing Planet Fitness team that supports our clubs and team members. They are comprised of dynamic, dedicated, and talented individuals who represent our values of integrity, transparency, passion, respect, and excellence (while having fun!)

in everything they do.

Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your co-workers with celebrations, team building activities and engaging corporate events!

It means creating a positive impact in our local communities through our Judgement Free Generation® philanthropic initiative. It means being part of a brand that you can be proud of!

For the past 30 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started!

The Manager, Member Experience Operations is responsible for supporting the planning, coordination, and execution of strategic member experience initiatives across the Planet Fitness system. This role partners closely with the VP of Member Experience & Innovation and cross-functional stakeholders to manage projects, support operational planning, coordinate implementation efforts, and help bring member-facing programs and experiences to life.

The Manager, Member Experience Operations works across Member Experience, Operations, Marketing, Product, Communications, Franchise Support, Corporate Clubs, Fitness, and Analytics to ensure initiatives are organized, aligned, and successfully executed. This role combines strong program management, stakeholder coordination, and operational execution skills with a passion for creating exceptional member experiences.

This role follows a hybrid schedule and requires regular, in-person work at our Boston, MA or Hampton, NH office. Our hybrid model is M/T/W in office and TH/F are optional work-from-home. Candidates must reside within commuting distance of one of these locations. Fully remote work is not available for this role.

Program & Initiative Management

• Supports the planning, coordination, and execution of Member Experience & Innovation initiatives across the organization.
• Develops and maintains project plans, timelines, milestones, work streams, and implementation schedules for multiple concurrent initiatives.
• Coordinates cross-functional teams to ensure deliverables are completed on time and project objectives are achieved.
• Identifies project risks, dependencies, and operational challenges while partnering with stakeholders to develop solutions.
• Supports annual planning, roadmap management, prioritization efforts, and executive reporting across the Member Experience portfolio.

Event & Activation Execution

• Sup…