Sr. Commercial Debt Counselor

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Full Time Fairport, NY, US

30+ days ago Requisition

Salary Range: $23.00 To $28.00 Hourly

* Commercial or relevant 3rd party debt collection experience and documented successful collection performance required.*

Position Summary:

The Sr. Commercial Debt Counselor role manages and collects delinquent business accounts. Our consultative approach helps identify the most suitable way to resolve a balance in the best interest of all parties. Due to the competitive nature of these contracts, it is imperative Con Serve locates experienced, professional individuals who are customer-focused, enthusiastic, detail-oriented and able to work in a fast-paced environment or remote work environment.

Essential Duties & Responsibilities:

• The Sr. Commercial Debt Counselor provides financial, clerical and administrative services to ensure efficient, timely and accurate repayment of accounts within their scope of work
• The Sr. Commercial Debt Counselor will address business collection/accounts receivable issues and assist with special projects based on departmental goals and objectives.
• Ensure effective decisions are made in the best interest of the client requirements and expectations.
• Demonstrates the right judgment that is within authority and scope of work
• Capable of reviewing Secretary of State, P & Ls and various financial documents to ensure resolution is supportable
• Strong communication skills to work effectively with Business CFO’s, Controllers, Presidents and Finance/Accounting teams.
• Resolve complex issues.
• Demonstrate a positive working relationship with departments to accomplish thegoals and objectives of the client and Con Serve.
• Skip-Tracing – to assist in locating & contacting consumers and businesses.
• Meet daily, weekly and monthly goals as set by management at Con Serve.
• Daily Productivity – Work a specified number of accounts/cases daily and maintain an acceptable level of daily metrics as assigned to the position by Management.
• Achieve a high level of resolution with a compliant and customer centric approach.
• Record Maintenance – proper management & updating of system to maximize contacts.
• Adherence to Con Serve’s Blueprint Quality Management System, Code of Conduct, and Compliance Program.

Non
- Essential Duties & Responsibilities:

• Other duties as assigned

Education Requirement:

• High School Diploma or GED
• Associates or Bachelor’s Degree preferred

Skills/ Requirements:

• One (1) year of Con Serve collections experience or five (5) years of relevant/commercial 3rd party debt collection experience.
• Consistent, proven twelve-month performance history.
  • Documented successful debt collection performance records
• Strong organizational and time management skills.
• Attention to detail.
• Ability to act independently to resolve problems.
• The ability to work 8 hour shifts Monday through Friday consisting of three (3) days starting between 8:00 am EST and 9:30am EST and ending between 5:00 pm EST and 6:30 pm EST (start and end time are flexible but the shift must be 8 hours) and two (2) evenings 12:00 pm EST - 9:00 pm EST.
• Fluent in conversational English and ability to proficiently read and write English.
• Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution.
• Business to Business asset recovery, sales, marketing or other B2B related skills preferred.
• Intermediate Computer skills to document calls and navigate software packages, databases and the internet.
• Ability to work in a positive, collaborative manner with coworkers.
• Ability and history of maintaining confidentiality and high level of…