Product Manager, Resident Intake and Retention US - Remote

Product Manager, Resident Intake and Retention

US
- Remote

Star Rez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, Star Rez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, Star Rez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.

As Product Manager of Resident Intake & Retention, you will help shape and deliver product experiences across the resident journey, with a focus on areas such as acquisition, conversion, engagement, and retention.

In this role, you’ll develop a strong understanding of customer and user needs and work with Product leadership, Engineering, Quality, Design, and customer-facing teams to turn meaningful problems and opportunities into impactful product solutions.

You’ll own defined product problems and initiatives from discovery through delivery and continuous improvement within the broader strategy for the Resident Intake & Retention domain. You’ll use customer insights, product data, experimentation, and market context to recommend priorities, evaluate trade-offs, and measure outcomes.

• Travel: 5% (The percentage of travel is an estimate and can vary based on business needs.)
• Reporting Structure: This role reports to the Senior Director, Product.

Final date to receive applications:
This role will accept applications on a rolling basis until filled.

• Own the product vision, strategy, and roadmap for the Resident Intake & Retention domain across the full product lifecycle
• Drive roadmap prioritization and trade-offs to deliver measurable impact across acquisition, conversion, retention, and revenue
• Own product performance against key KPIs, including revenue, adoption, usage, and customer retention
• Develop and evolve pricing, packaging, and value propositions to optimize business outcomes
• Build deep customer and market insight through ongoing research, customer engagement, and win/loss analysis
• Lead data-informed, hypothesis-driven product development, using experimentation and metrics to guide decisions
• Partner with Product Owners, Engineering, Quality, and Design to ensure clear direction, strong execution, and high-quality delivery
• Collaborate cross-functionally with Sales, Marketing, and Customer Success to align priorities, support positioning, and deliver customer and business value

• 2+ years of product management experience in B2B SaaS environments
• Experience contributing to products or meaningful product initiatives through discovery, delivery, launch, and iteration
• Experience conducting customer discovery and using customer, market, or product insights to inform decisions.
• Ability to translate customer and business problems into clear product requirements and priorities.
• Experience working cross-functionally with Engineering, Design, and other stakeholders to deliver software products.
• Familiarity with product metrics and using data to evaluate product performance and inform decisions.
• Strong communication, problem-solving, and prioritization skills, with the ability to navigate competing needs and articulate trade-offs.
• High ownership mindset with a bias toward action and results

• Experience working in scale-ups or growth-stage product environments
• Experience working on funnel optimization, product-led growth, and partnership-driven growth
• Familiarity with…